Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Top Notch Experience from Claims to Customer Service
I have the Pets Best "Best Wellness and Wellness" Plans. I had my 6 month old chihuahua spayed on Monday, 10/29/18. On Friday, 11-2-18, I got on my convenient Pets Best app which allows you to snap a pic of your invoice and upload it along with your claim. I did just that and it was super easy and so convenient! I love this app and how easy it is to navigate and submit claims or questions as well as gives you real time updates on the status of your claim(s). I got a confirmation of receipt the same day. The next Tuesday, on 11/6/18, I received an email stating the claim was processed and payment was already being electronically sent to my bank account! WOW! Talk about super fast....within 2 working days my claim was resolved! You can't beat that. Thank you for being so prompt in everything and for making the claims and reimbursement process so effortless. I am so pleased with Pets Best claims and customer service. My experiences so far have been excellent and I can't say enough about it. I highly recommend Pets Best to anyone who is really considering pet insurance.
Insurer: Pets Best
By: Traci
Overwhelmed and very touched by Pets Best and their Customer Service Representatives
When I got a new puppy in June 2018, I started researching pet insurance due to the increasingly ever-changing prices of veterinarian care. I chose to go with Pets Best for my puppy and my cat. First of all, this review is regarding my cat. My policy was effective Sept. 11, 2018. The day before on 9-10-18, the day before my policy was effective, i was frantically trying to get my cat in to see a vet as she was extremely sick. Long story short the next day, the day my policy was effective on 9-11-18, i had to make the gut- wrenching decision to put my fur baby down. Needless to say, I was devastated. On 9-12-18 I called Pets Best customer service to cancel my cat's policy and remove her. I spoke with Bryn. She was amazing! When I told her about having to put my fur baby down she was so compassionate and caring , it felt like she went through the experience with me. She expressed her condolences to me in a way that I felt so comforted and that is pure gold to someone who has gone through an experience such as that...especially after having lost two other fur babies within 2 years! She assured me to not worry about anything and that she would take care of everything and would promptly remove my kitty off my newly purchased plan and i would be issued a refund within a few days. It was effortless on my part and the refund was in my bank account withing 48 hours. I was so impressed! A few days later I received a wonderfully sweet condolence card from the customer care department at Pets Best with all of their representatives names signed on the card. Truly, I was touched. I shed a few tears. It meant a great deal to me. Thank you, Pets Best, so much for being so caring and compassionate and for treating me as though I were family. I most definitely recommend this company to anyone who is on the fence in deciding who to go with for their pet insurance needs. You will NOT be disappointed.
Insurer: Pets Best
By: Traci
Person on the phone was extremely helpful!
Excellent customer service
Insurer: Nationwide
By: Margaret
Nationwide provides excellent service.
Thank you so much for the great service you have provided during the ongoing care for my Nico in helping with the costs of treatment.
Insurer: Nationwide
By: Alisa
you expedite claims in fast and efficient manner
very happy with service so far.
Insurer: Nationwide
By: MH
Prompt service and follow-up
I've been really happy with the service we've received from our pet insurance. It's come in handy several times and we've always received reimbursement within a few weeks of submitting our claims. Would recommend to dog owners.
Insurer: Nationwide
By: Kristen
Major Paperwork Confusion
MUCH confusion with paperwork processing. Nationwide claims processor couldn't locate requested paperwork previously confirmed receiving by customer service plus I have fax conformation for sending. I was told that the claims processor didn't have access to the queue the paperwork was sent to (it was sent to the fax number you supplied). Even though you already had Dr notes for time frames requested, the Vet office assisted me and sent you an overkill of paperwork... 7 years and 45 pages of notes. I just spoke to another of your customers who is experiencing the same paperwork confusion problem. Not good!
Insurer: Nationwide
By: Linda
Best thing I ever did
We got VPI insurance after the death of our last dog, which was very hard on us. Now this pup of ours (who's almost 12) may be pretty ill. We're waiting on a radiologist's report, but things sound bad. We had VPI when our 3 yr old cat passed from congenative heart failure, which helped us through. The agents were so kind & really sweet, understanding our sorrow & needs. I'll always thank them for that. VPI has never forgotten our pets birthdays & they check in, from time to time, via email, to see how things are for us. I will always be glad VPI was recommended to us, & I continue to recommend it to other pet owners.
Insurer: Nationwide
By: marge
Awesome!
I have had Nationwide for about 2 years now and I absolutely love it! . I work at a dental office and deal with insurance companies on a daily basis. I see insurance denying claims for no reason, and patients having to pay out of pocket along with the premiums, so I went in with very low expectations. I have never had a claim denied, ever! In fact, it has been such an easy process and my claims get paid very quickly. If only other insurance companies could get on board with nationwide and the way they treat their insured. I have had to call with some questions here and there and am always greeted professionally and respectfully. They are super helpful every time. I have referred my brother for his dog and my good friend and they also really love it! If you are looking for pet insurance, look no further. You won't be sorry with Nationwide.
Insurer: Nationwide
By: Stephanie
Great Insurance Company
Choosing Nationwide Pet Insurance was one of the best things I've done since adopting my cat. He's had a couple of health problems and having insurance to help with the cost has taken some of the burden off. Nationwide is great. You guys are prompt and effective. The couple of times I've had to call, I had great customer service. I had an issue earlier this year and had to speak with a supervisor. She was able to get my claim resolved and even called me back when she said she would. I recommend Nationwide to all my friends with pets.
Insurer: Nationwide
By: Emily