Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent Service
I am very glad that we selected Nationwide. The vet helpline has been a lifesaver for us in times when we could not reach our regular vet. They always give good advice and are very compassionate. My only complaint is in understanding the payments and what is denied or paid and why. I find that a little difficult to track. But overall we are very pleased with Nationwide and are very pleased with our choice.
Insurer: Nationwide
By: Kathleen
Good people to deal with in a great company
Very good service and understand my needs
Insurer: Nationwide
By: Trudy
Healthy Paws is Simply the Best!
Healthy Paws was so helpful with my claim for Archie, and even more so, so kind. Their representatives responded promptly with personal service, in addition to their automated service statuses and reminders. A rep also reached out to check on my dog's well being and recovery after a processing the claim. I was reimbursed within one week!! Healthy Paws is top of the line service!
Insurer: Healthy Paws
By: Kirsten
Best Pet Insurance, Hands Down
I'm so thankful you this Pet Insurance. We were not sure if we could afford the added expense of a pet insurance policy to our household budget. But thank God we did!!!! HealtyPaws was the best pet insurance for the money. Our little pug Rocco who just turned two needed two major surgeries. Healthy paws were with us every step of the way. They check in with us to ask about Rocco and processed the claims in a timely and professional manner. Their online app is very easy to use. Thank you healthy paws for everything. Little Rocco thanks you too!!
Insurer: Healthy Paws
By: Baruch
Happy with Nationwide Pet Insurance
My boys have been covered with Nationwide Pet Ins since 2017 and happily will continue indefinite for years to come. Just like anything, it took getting use to in the beginning. I had inconsistency with customer service. I had to provide my first few claims multiple times. With my frustration, I started the process of cancelling the coverage. I'm so glad I didn't since I am now a very satisfied customer. All of my previous experience and frustration is gone. I have recommend them to so many people and bragged about the great service I receive!
Insurer: Nationwide
By: Cynthia
Excellent service and ease in process
Great service and ease in process
Insurer: Nationwide
By: Ann
Thank You ASPCA Pet Insurance
I have held policies at other pet insurance companies over the last 20 years, however, after finding ASPCA Insurance about 9 years ago, I will always keep my fur babies insured with them. The claim process is straightforward and reimbursements are easy to understand. Customer Service is responsive and knowledgeable and always make me feel like they care about me and my dog. Accidents and illnesses are stressful & scary so I very much appreciate being able to talk to a representative who understands this. My dog is getting on in years and things are starting to go wrong, but I feel confident that we have a made the right decision in choosing ASPCA. Thank you for being there for us!
Insurer: ASPCA
By: Dawn
We’ve been with this company for over 15 years and had our ups and downs, but predominantly UP!
To reiterate, after more than 15 years with this company, insuring multiple pets at a time, just having major insurance for unexpected and expensive illnesses, it is very comforting. Sometimes we have to do more correspondence than on other issues, but altogether, we feel “covered.”
Insurer: Nationwide
By: Donna
The best coverage.
I recommend Healthy Paws to everyone I know that has a dog. They are simply the best when it comes to coverage, ease of claims and customer service. I wish my own insurance was a good as my dog's.
Insurer: Healthy Paws
By: Erin
We appreciate your support in giving Pico the best care.
I have always had a great experience with Nationwide and previously VPI. I was a little confused why I encounter some issues with my last 2 claims. Customer Care was able to help me sort things out though. Please keep up the great work. It is so comforting to know I can give my best friend by best care and not have to worry about costs.
Insurer: Nationwide
By: Bianca