Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Bentley has been protected by Nationwide for a few years and the service has been excellent!
The service with Nationwide has been good the last few years. This year the service is excellent. The claims are being paid much faster this year. Thanks Nationwide!
Insurer: Nationwide
By: Adam
Nice job
Overall it was a good experience. The only area I thought needed more attention was whenever there was new information you obtained without my involvement that extended the response time. in my case, you requested additional information from the vet. I had to follow up with you in order to know that you requested information and my response time was extended. I don't mind it would just have been good to know this.
Insurer: Nationwide
By: Jennifer
Wellness Visit
Always easy, helpful and friendly, even when I screw up. Especially awesome since Kimber has sensitive stomach issues
Insurer: Nationwide
By: Traci
So simple
Using the vetvital app submitting a claim was so quick and easy and I had my claim processed and check in hand within 6 weeks. It was a great experience and takes the burden off my bank account.
Insurer: Nationwide
By: Carri
Awesome plan
The claim process was easy to submit and the refund was super quick
Insurer: Nationwide
By: Ashley
Excellent response to claims
Excellent response to submitted claims
Insurer: Nationwide
By: Nancy
Awesome to work with on claim process
Working with Nationwide on claims is easy and usually quick turn around. Submission is electronic and payment is as well if you choose. Makes the whole process easy.
Insurer: Nationwide
By: Deborah
Highly recommended!
Unfortunately my puppy needed urgent back surgery, followed by multiple complications. Pets best insurance was a lifesaver, and they literally were the easiest to work with, the process was very simple and I am grateful I had the insurance! They truly save my puppy!! I highly recommend this company!
Insurer: Pets Best
By: Carlee
Never thought I would get pet insurance but this has been the best investment we made in a long while!
We have a very rambunctious young Airedale who gets herself in trouble often and Nationwide has been extremely helpful. No hassles.
Insurer: Nationwide
By: Donald
Great Service
Great service, flexible, convenient, helpful support.
Insurer: Nationwide
By: Susie