Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
My dog breed is not an option
Excellent service
Insurer: Nationwide
By: Tina
Trupanion truly cares about furry friends and their families.
Trupanions customer service is very efficient, friendly and knowledgable. Filling out the claims online is easy and quick. Great company!!
Insurer: Trupanion
By: Christianne
Always there for me
Trupanion has always been there for me and my dog!
Insurer: Trupanion
By: Ashley
The best service ever.
Just great service
Insurer: Nationwide
By: Mario
i sleep better knowing I have help with the cost of keeping my fur-babies healthy!
I have four Great Danes and anyone with large animals and/or multiple pets knows it is not cheap to keep them healthy. Recently one of my dogs broke a toe and we had to decide which course of treatment would be the best...splint or amputation. I called Nation Wide to find out what coverage I had, and while the Service Rep. could not offer a pre-authorization, she was able to go over my options with me, and let me know how much each service was allowed. This helped me to decide the best treatment to get my boy back on his feet. And submitting a claim is so easy. I can do it through an email and usually within 14-30 days the money is sent right to my bank account. I have been with Nation Wide for 10 years, since they were VPI, and I sleep better at night knowing that when things do happen...and they will...I can chose an option that is not just because it is the cheapest, but because it is the best choice for me and my fur-babies.
Insurer: Nationwide
By: Susan
Easy payments
Filing invoices, and receiving payment is easy. I gave them an 8 because follow up questions can be difficult sometimes.
Insurer: Nationwide
By: Christina
Outstanding customer service and coverage
My dog needed ear surgery,very expensive, Healthy Paws enabled him to have the care he needed. So grateful for the quick payment
Insurer: Healthy Paws
By: LuAnne
Excellent job!
I am so thankful I signed up for pet insurance through Nationwide! You have excellent service, paying of claims, and a lot of value for the cost. I have already recommended you to many pet owners. Thank you!
Insurer: Nationwide
By: Pam
fantastic!
I am more than happy to write a review for Nationwide as they are bar none the best pet insurance in existence... no hassle, quick refunds and superior customer service... will never use anything else.. comprehensive, reasonable coverage.
Insurer: Nationwide
By: laura
Stress Relievers
Best insurance for our pet by far. Thank you for always giving great customer service and saving us so much money. You’ve taken a huge relief off of our shoulders knowing we can give Poncho the best care.
Insurer: Nationwide
By: Tobie