Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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fast and easy claim process
good service via vitusvet
Insurer: Nationwide
By: Helen
Helpful and easy to work with
They were very helpful and accommodating when filing my claim.
Insurer: ASPCA
By: Nicole
Amazing loving company
Pets Best was the best option for our family. It was super easy to use the app to submit claims and they were very quick to process the claims. When our dog passed they even sent us a card and the staff signed it! I wouldn’t go with any other company. Love them, worth every penny.
Insurer: Pets Best
By: Daniela
Don't hesitate to get this insurance it's wonderful
My cat had a condition entropion. This means his lower eyelid was turned in and scratching his cornea with his lashes. He needed surgery to prevent permanent damage to his eyes and to relieve the pain that he was in. He was operated on on a Thursday, I submitted the claim on Friday, I had my check by the middle of the next week covering the surgery which was expensive. The only responsibility I had was to submit all the appropriate papers that FICO needed and they took care of the claim. I would not have been able to afford this surgery and my cat would have remained in pain and possibly had his eyesight compromised. I'm thrilled with this company.
Insurer: Figo
By: Rosemarie
Hard to get claim paid
First claim experience was not pleasant as they take too much time reviewing and then asking for further information. When you provide the additional information, claim waits again. Took too long and too many phone calls to get claim paid.
Insurer: Nationwide
By: Bill
Nationwide is on Jango's side
Very easy to submit a claim. I had this insurance with 3 other dogs and have always had great success.
Insurer: Nationwide
By: Jill
Reimbursement for services
thank you for your expedient return processing of claims. thanks to that, I am able to keep my furry friend healthy.
Insurer: Nationwide
By: Samuel
I am very happy with the service I am receiving, quick and prompt!
I am very happy with the service I am receiving, quick and prompt!
Insurer: Nationwide
By: Andrea
Best Claim Process
The claim and reimbursement process has been exceptional. I cannot put in words how satisfied I am.
Insurer: Nationwide
By: ARINDAM
Speedy service
Love the direct deposit of claims. Very customer focused...
Insurer: Nationwide
By: Joseph