Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best insurance you can have for your pet
Our dog - mini dachshund Kate would have not been around if it had not been for Healthy Paws. She has autoimmune disease and has been in the hospital multiple times. Healthy Paws has always been there for her and us. Their policies have no annual caps and their customer service and claim processing is superior to any insurance company out there. If you want the best for your pet you pick Healthy Paws. Kate and Jake - Healthy Paws subscribers Ty and Vlad - Kate and Jake's parents
Insurer: Healthy Paws
By: Vlad
Fast Claim Processing
Once again, am so very, very happy with the claim service I receive. Acknowledgement of receiving my claim, to updates on the claim process to receiving the check is very fast. One claim I recently had for prescription food was denied as I failed to have the vet notify Nationwide that Boo and Izzy would have to be on the food forever and I didn't send a copy of the script, so my vet called to Nationwide with the claim number and I was reimbursed immediately. The claims process is smooth and quick. I am so happy I got coverage for both my pugs at 12 weeks old. Nationwide is the best!
Insurer: Nationwide
By: Linda
Jacob's leg pain
Pets best is the greatest. I have never had any problems getting quick responses and payment of my claims for Jacob. Helps me keep in healthy and Happy.
Insurer: Pets Best
By: Lawana
Easy transaction
I have piece of mind knowing that Hutch is covered by health insurance. He was recently diagnosed with hypothyroid and put on meds. I was reimbursed for office visit, tests and thyroid meds. I had to make a few calls in the beginning but get reimbursed for meds was easy.
Insurer: Nationwide
By: Susan
So grateful for Nationwide
Awesome service. Fast claims turn around.
Insurer: Nationwide
By: Wendy
I feel better with this as a backup!
I appreciate the help Nationwide pet insurance provides in affording to take care of my much loved dog! I hate the idea of my dog hurting himself, but know that we can afford the best care because of this insurance.
Insurer: Nationwide
By: Rebecca
Great coverage
We are really grateful we have such great coverage from Nationwide. Our dog is a little mischievous so it helps with our bills and making sure he gets great care. Nationwide has helpful customer service representatives who always help us quickly and completely.
Insurer: Nationwide
By: Jessalyn
Nationwide has been a true blessing to our home and fur baby!
We have two mini-aussies and decided to get pet insurance on a whim because it was offered through my husband's work. We were just assuming it would be a little help with the normal yearly expenses of vaccinations, dental cleanings etc. Who would have thought we would end up with a fur baby with anxiety issues but the coverage has even assisted with that. THANK YOU for this true blessing!
Insurer: Nationwide
By: Crystal
Well worth the money
I have been with Nationwide/VPI for 20+ years & have never been disappointed once. The things you cover & the amt of coverage far exceeds any other pet insurance. On the rare occasion I have to call your staff is really nice, friendly & always going that extra mile to help. I hope to stay with you another 20 years:)
Insurer: Nationwide
By: Debbie
Service is great
Bella is my first pet and I could not thank enough to Nationwide Ins that it has helped a lot in understanding how important is to have a pet insurance. Nationwide is an excellent company and I would recommend it to anyone who needs pet insurance. They have handled my claims in a very professional way and everything or all document provided are very user friendly. THANK NW.
Insurer: Nationwide
By: Luis