Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Everyone should have Nationwide Pet Insurance
Nationwide has been very professional, timely in reviewing and processing claims and always expressing concern and interest in my pet.
Insurer: Nationwide
By: Karen
Above expectations
I always heard of bad experience with insurance and went in expecting to fight for claims but everything has gone extremely smooth
Insurer: Trupanion Canada
By: Jamie
They worked with me to get my claims correct.
I had difficulty in submitting multiple claims. They worked with me to get my claims in. I am happy I insure with ASPCA Pet insurance .
Insurer: ASPCA
By: Tom
Surgery Coverage
My 9 month old male Mini Golden Doodle was in for nuddering surgery. All went well, thank God. I submitted my invoice to Nationwide and within a couple weeks, had my check. This is outstanding insurance coverage.
Insurer: Nationwide
By: Wardell
The best decision that I have ever made when coming to my pet's health!
Healthy Paws is the best pet insurance company on the market. I have a 15 month golden retriever who is very energetic and mischievous and therefore we have had over 4 incidents of her eating foreign bodies. Each had to be seriously treated at the vet's office and at specialty clinics. The people at healthy paws were very on top of getting all of Avery's information and medical records and informed me every step of the claim process. They also are very quick at getting the claim filed and getting me reimbursed which is very much appreciated! The healthy paws company offers great insurance coverage at a very reasonable price that helps keep your pet healthy along with having the best customer service and care that I have experienced!
Insurer: Healthy Paws
By: Scarlett
Love Nationwide Pet Insurance!
I have been so pleased with my pet insurance experience with Nationwide. Easy submissions and quick turnaround for claims paid. All our items have been for well being checkups, flea medicine and heartworm. Having Nationwide has made vet visits so much less stressful!
Insurer: Nationwide
By: Tracy
The Best Pet Insurance Company, Best Service, Best Coverage, Best Claims Process
I had my other poms insured with other companies, and it was a disaster! My now 11 year old pom, Bella has been insured with Embrace since the day I got her :) Great coverage, fast claims process, caring and professional staff, and an honest, ethical company to insure with. I always recommend Embrace! They are simply and without a doubt The Best.
Insurer: Embrace
By: Vikki
Trupanion was there for Eva's Major Surgery!
My frenchie ended up with an obstruction in her small intestine and required emergency surgery to remove it. Trupanion worked with the Hospital in that Trupanion paid the hospital directly for majority of the claim. The event would have cost me almost $13000 but with Trupanion's support, my portion was more like $2400 (including my deductible of $1000) which made all the difference!!! I had a lot of questions about the claim but everyone at Trupanion was very patient and cleared up everything for me. SUPER glad I went with Trupanion and have recommended them to everyone!
Insurer: Trupanion Canada
By: Liz
Easy App for Claims!
In the past I submitted claims via snail mail. This is the first time I did it through the app & it’s so fast & easy! It’s geeat! The only thing I wish I could do is look up the status of the claim on the app. It could be user error but I couldnt get my claim status.
Insurer: Nationwide
By: Jenny
It helps with costs of the your furry pet
Easy processing of your claim and it covers so much!! Customer service line is also very helpful and good explanation of your benefits!!!
Insurer: Nationwide
By: Heather