Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great service
Great service, quick turn arounb time.
Insurer: Nationwide
By: Robert
Always have a good experience.
Always have a good experience. Everyone that I have talked to is knowledgeable and pleasant on the phone. Claims r processed fast and so is the payment.
Insurer: Trupanion
By: Sandra
A++ Service
I used another Insurance company before Pets Best and they were terrible. Pets Best processes claims quickly and pays super fast. A++ service!
Insurer: Pets Best
By: Frank
PetsBest is by far everything I hoped
PetsBest is by far everything I hoped they would be. Having them has been nothing but peace of mind my dog just had cataract surgery and they paid a good deal of it
Insurer: Pets Best
By: Andrea
Best purchase for our pet
Pets Best Insurance has been the best purchase we have made for our pet, hands down. Our puppy had a series of bad luck events early on, but Pets Best allowed us to easily and quickly file our claim and reimbursed us for all of the expenses that were clearly laid out in our policy, no questions asked. We would recommend Pets Best for all pet owners. Thus far, we are very satisfied, and plan to be Pets Best customers for the duration of our dog's life.
Insurer: Pets Best
By: Marisa
Highly recommend this insurance
I already shared / recommended PetsBest to two of my friends following my dog Charlie's sad diagnostic and the hospital charges that resulted from his disease. Kindness of the staff, process efficiency - I highly recommend this insurance. Additionally, the monthly costs are minimal.
Insurer: Pets Best
By: Nathalie
Quick and timely claims process
I took my dog in for his wellness check. My vet filed my form for me. I had a response from Pets Best by the time I got home. They kept me informed throughout the whole process. The reimbursement was in my account within 4 days. I was surprised and pleased.
Insurer: Pets Best
By: Karen
Excellent response time!
Excellent response time! Just a few days until payment was received. Much better than expected. Thank you.
Insurer: Pets Best
By: Maggie
Quick response and processing of claims
Zoey has been extremely ill this past year with an immune issue as well as several infections due her immune system attacking her joints. She also tore the ligaments in both of her knees requiring the first surgery in June and the second one is scheduled for November 12th. The various immune suppressants and antibiotics and other medications caused liver issues as well. Thanks to the quick response and processing of each and every claim I truly believe that her condition would have created a major financial hardship. Thank you for being so responsive to our needs. Zoey has been in remission since Juneand is doing quite well. Hopefully, after her surgery tomorrow she will have finally regained her health.
Insurer: Pets Best
By: Cindy