Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy insurance company to work with
We just signed up for pet insurance about a year ago when our corgi was 10 years old. She has been really healthy, but we know that as pets age they may need a bit more medical care. Well, sure enough we needed some care. I got the claim forms, filled it out, attached the invoice from the vet's clinic and mailed it in. Within about a week we had received an email confirming payments were being made on all the claims we sent in. Checks were issued and delivered and a summary of the claim was sent with the check so we could understand what was covered. Very easy to work with Nationwide. So happy we have them as our pet insurance carrier.
Insurer: Nationwide
By: Don
Experience has been great!
Sending claims and getting a timely response and benefits explanation has been exceptional.
Insurer: Nationwide
By: Stephanie
Great coverage - Nationwide takes fantastic care of my dogs
I've had Nationwide for a few years now. When my boxer-beagle tore his ACL around the age of two, and I didn't have insurance it was kind of a blinding flash of the obvious ("I should have bought insurance"). So I got it for Marty (obviously the ACL is an exclusion), then our next dog Reagan, who was one at the time, and finally our third dog Maggie who came along last year. Almost everything is covered, which has been very helpful for Marty, who had surgery for a cancerous tumor, and some issues with reflux (yes, dogs get reflux). Reagan has had some more minor issues that have always been covered. Maggie is just coming out of her puppy stage where she'll be allowed to get the better plan that the other two have, but their plan for her in her first year was adequate as well. If I could change one thing, it would be that my vet would accept the insurance, and then bill me for anything that isn't covered. As it is, you have to download a form, fill it out, and send it in with your receipts. I do all this by scanning and the downloaded form is a PDF. I then email a combined PDF and usually in a few weeks I get a notification that a payment is available from Chase. I'm very happy with Nationwide, and I'll keep all three dogs on it for the rest of their lives.
Insurer: Nationwide
By: Jeff
Great service and great people
Awesome service. Very professionally trained staff.
Insurer: Nationwide
By: Justin
Fast approval. Life saver.
First claim in the 13th year. My cat sent to emergency hospital for difficult breathing. I called Trupanion for claiming process. Eveybody I talked are all helpful. And I got the claim approved faster than expected. With the budget in mind, both our emotional and financial depression is lightened. My cat' health is improving. Thank you so much for Trupanion!! Great appreciation to Forene, she is so understanding, and made the approval at the earliset possible.
Insurer: Trupanion Canada
By: Andrea
Excellent customer service and efficient claim processing
I have been with Nationwide for two years now and I'm very pleased with the claims processing and customer service. The customer service is exceptional, the reps are professional, polite and knowledgeable. The few times I needed to contact customer service I was very happy with the conversations and results. I highly recommend using Nationwide for Pet Insurance, policy cost is reasonable and reimbursement is great and competitive if not better than other pet insurance companies.
Insurer: Nationwide
By: Suzanne
Insurance for Pets Better Than Insurance for People
It's worth every penny every month to know that my dog can always get exactly the treatment and meds he might need. Nationwide takes great care to check in with reminders when annual shots are due or to follow up after a visit to the vet for treatment. I have recommended this company before and will continue to do so.
Insurer: Nationwide
By: Carolyn
I'm so happy with my decision to buy this insurance
Nationwide Pet Insurance has been such a big help with Chloe's vet bills. I highly recommend due to ease of claims processing and customer service..
Insurer: Nationwide
By: Cari
Nationwide exceeded all of my expectations and really came through for our family when we needed help.
The customer service we received was excellent. The claims process was simple and efficient. I will recommend Nationwide to all of my pet owner friends in the future.
Insurer: Nationwide
By: Jason