Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to use, very comprehensive
They are easy to use, very comprehensive policy and very attentive.
Insurer: Nationwide
By: Maria
Easy claim processing and best customer service!
Healthy Paws Pet Insurance was recommended by a friend and we weren't sure if it was worth it but decided to give it a try. It was the best decision we could have made. Our dog was young and healthy when we signed up but now that he is older he had to have some surgeries and we never had to debate if we should have the surgery because of the cost, thanks to Healthy Paws. The claims process is very easy to follow, the payments are prompt and the staff is extremely friendly and caring. We signed up several years ago and have absolutely no regrets. We highly recommend Healthy Paws Pet Insurance! Amazing customer service.
Insurer: Healthy Paws
By: Patricia
Get this pet insurance as soon as you get your pet! You will never regret it
Our Boston terrier are 11 and 10. They are in fairly good health but have had their share of health or injury issues over the decade. This insurance has been a tremendous help. The claims are simple to submit and the reimbursement arrives very quickly. Definitely a 10
Insurer: Nationwide
By: DONNA
Very helpful to have this insurance. the claims process has been easy, no extra hassle.
I am so glad I purchased this insurance when she was a puppy. It has been very worth while for us, since we have an XL breed of dog, the vet bills can pile up VERY quickly. A percentage of ALL care is covered with the plan we have, the vet files the claim for me and all seems pretty smooth so far. So Grateful to have it!
Insurer: Nationwide
By: Deanna
Best pet insurance
Nationwide pet insurance has saved me from a financial disaster. My dog Kate suffered from some serious medica issues these past few months and many trips to the vet. Fingers crossed, I'm hoping she is getting better. Thank you
Insurer: Nationwide
By: Bernadette
Excellent
From day one NWPI has been nothing short of wonderful to us, our fur child has been a bit of a trouble maker. He has visited his vet/their emergency dept a few times and every time Nationwide has been there to help us with the cost. We can not thank you enough.
Insurer: Nationwide
By: Amandalee
Nationwide is the best!
Every time I have needed Nationwide, they are there to help. Customer service is wonderful. I had one claim that paperwork got lost in transit, but once they found the paperwork, our claim was processed quickly.
Insurer: Nationwide
By: Ally
Nationwide is AMAZING- especially if you are a bulldog owner!
Nationwide is always understanding and fast to return my claim. I have never had an issue and have been using them for 3 years!!!!
Insurer: Nationwide
By: Bridget
Great service.
So happy I got pet insurance for my dog. Best decision I ever made. It’s so easy to file a claim through the app on the phone.
Insurer: Nationwide
By: Rachel
If you don't have HealthPaws you don't have the best Pet Insurance!
Within 30 minutes a Healthy Paws manager approved a direct pay to the Vet Center where my dog had just spent 3 nights. Previously, direct pay was provided to my dog's vet for a sick visits. The only downfall about healthypaws pet insurance is that not enough people know about it. I highly recommend this insurance for your pet. You won't be disappointed.
Insurer: Healthy Paws
By: Vivian