Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Pets Best is a company that cares
My Little Cooper had to Unexpectedly be put down and I am still devastated! I don't remember the name of the first lady I cried all over when I called to cancel policy but she's an Angel as was Penny, the last one who helped me through the filing process. They both listened to me and talked with me a long time about my broken heart. I will Never forget their kindness and their obvious love for their pets. I live alone, will be 69 this month, am deaf in one ear due to Menieres Disease and am losing hearing in other ear due to same disease. It's a scary thing and having Cooper was such a comfort and help for me. I want to get another little dog probably after the holidays...no one can Replace Cooper but I desperately need the companionship. When I do, I definitely will get another policy from Pets Best as I know without doubt that y'all ARE the Best. I highly recommend you to anyone that will listen to me! You definitely are a company that CARES and that means Everything to me! May God bless you all!
Insurer: Pets Best
By: L.
Pets Best has been a shining light
Unfortunately, I have had a few claims already with one of my dogs. Pets Best has been the shining light in a series of mishaps. They have been awesome and very quick with processing my claims.
Insurer: Pets Best
By: Jane
Great company!
Thank you for always being a great company. It had been a while since I filed a claim and things went even faster this time.
Insurer: Pets Best
By: Stacey
It is always a great experience
It is always a great experience and I am always recommending it to friends both with older and new pets. Thank you for making it a great customer experience. It takes a lot of stress off of us when making decisions regarding our four legged family member.
Insurer: Trupanion
By: Leah
I already recommend TruPanion.
I already recommend TruPanion. I have never had a single issue with my claims. They are paid quickly and accurately, every time. I could not be more pleased with Trupanion's service.
Insurer: Trupanion
By: Melissa
Nice to have pet coverage.
It’s nice knowing that your Other other child in the fam has health coverage. Especially living out in the country an all. Mighty pleased with this company so far. Nothing bad had happened I hope it stays that way as well, and customer service is super relaxed an chill.
Insurer: Embrace
By: Theodore
Thankful for this company
I can't say enough how thankful I am for Embrace. Our dog passed away a couple weeks ago. We've had insurance with them pretty much since we adopted him about 10 years ago. He has had some issues here and there, and Embrace has always been prompt and clear in providing coverage, explaining what they covered and why, etc. The staff has always been great about responding to questions I have. The most impressive thing to me, is when our dog passed away, the staff was SO KIND to us. Losing a dog is losing your best friend, so things haven't been easy, but the staff sent us a hand written condolences card, they made a donation in our dog's name in memory of him, and in every correspondence they have been so kind and respectful. The end of a pet's life can also be filled with a lot of medical bills, so having Embrace has been so helpful to us financially at this time. If we ever decide to get another pet, we will be going with Embrace. Thank you all~
Insurer: Embrace
By: Stacey
Excellent Care
The process of my dog receiving treatment for heartworm has been so much easier because of Nationwide. The process of submitting claims is easy and I am receiving a decent amount of money back for the treatments! It has definitely eased my worries and helped the process of getting Buttons to feeling better.
Insurer: Nationwide
By: Nora
Really Great Pet Insurance
I am very happy with Nationwide Pet Insurance.
Insurer: Nationwide
By: Gail
Good coverage, quick claim process
Good customer service, explains questions very well, courteous and professional. Claim reimbursement easy to submit and quick to get refund.
Insurer: Nationwide
By: Karen