Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great investment in your pet.
I have had Nationwide insurance for my dog Otis for years. I am very happy with them. I find they cover a significant part of the expense for Otis' medical care. Claims are processed quickly and are easily understood. Particularly as Otis gets older I feel this is a very important investment in his health and my sense of security. You can't go wrong with Nationwide.
Insurer: Nationwide
By: Madelin
So happily surprised
My company offers this service for us and with a new puppy I signed up. I was ready to have to deal with complicated process for claims and documentation. As of this moment, I could. It be happier with our relationship. Communication is great, claim processing was incredibly easy and painless. Well done!
Insurer: Nationwide
By: Robert
Nationwide gives me peace of mind for my best friend!
Getting Nationwide Insurance for my Labrador Charlie is the best decision we ever made! We finally have peace of mind that our doggie is covered if anything were to happen to him medically. The ease of use of the app is fantastic and returns are completed very quickly. I highly recommend Nationwide to all my friends and family that have pets.
Insurer: Nationwide
By: Thomas
Fatastic service, friendly assistance
I am so thankful for this insurance. Responses are always very quick. Whenever I've needed to call, I'm greeted with knowledgeable and friendly reps.
Insurer: Nationwide
By: Mary
Nationwide is the best!
My 7 year old rescue terrier mix needed dental work. We took him in and he needed 10 teeth pulled! It was frightening!! Not to mention very expensive. Nationwide was there for us. From the first questions to filing the claim! Very concerned for Tony and helpful. Everyone was taken care of....quick, easy and a fast pay out!!! Thank you Nationwide!!! We love you❤️❤️❤️
Insurer: Nationwide
By: Rose
Very simple and fast claims process
Easy to use and very fast claim processing time. When looking for insurance I heard several stories about how companies find every reason to not pay a claim. Unfortunately I’ve had several vet visits resulting in several bills submitted to ASPCA Pet Insurance but I have yet to have one issue with them being processed. All claims have been paid quickly with no questions asked. They even call to see how my dog is doing after I submit claims. Highly recommend this company to anyone.
Insurer: ASPCA
By: Scotty
The Best!
Trupanion is the best! If it wasn't for Trupanion Insurance I would not have been able to get my dog the surgery she needed. They are the most helpful, kind, caring and professional people. I thank you from the bottom of my heart for all your assistance. JOB WELL DONE.....OUTSTANDING!
Insurer: Trupanion
By: KATHLEEN
Great Insurance
Insurance is great, customer service is great!! I Recommend Nationwide Pet Insurance to EVERYONE!! 5 stars all the way!! ⭐️⭐️⭐️⭐️⭐️
Insurer: Nationwide
By: Karly
Convenient & Caring
Nationwide made paying for the major medical costs for my dog/furbaby, Oliver, so easy and convenient! When Oliver had to be rushed to the vet this spring, I was worried about his health. But I wasn't worried about the costs - $650. I knew that Nationwide covered it under my dog insurance plan conveniently set up through payroll deduction. When I called Nationwide's customer service to check on the claim, they explained that they hadn't received it yet. They reassured me that, on receipt, they would process it as quickly as possible. I called my vet's office to remind them to file the paperwork. I received email notice that Nationwide had my claim and notice again when they finished processing it. Within two weeks, Nationwide direct deposited the refund to my bank.
Insurer: Nationwide
By: Dwanna
Nationwide insurance for my dog
My dog is 2.5 years old. I took insurance with Nationwide when she was about 6 months. The claim process is simple. One can either email or fax the claim. So far I never had a issue receiving the reimbursements whether the bill small or big. The customer service is also friendly.
Insurer: Nationwide
By: Rao