Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Takes over a month to respond to a claim!!
It takes WAY TOO long for someone to look over the receipts and approve or reject a claim. The last claim I submitted had ALL the receipts and was a large dollar amount. I didn't receive an email until a month later that they thought I was missing something. I wasn't missing anything and resubmitted the SAME receipts and finally got an approval. I would NEVER recommend Nationwide to anyone. The only reason I use it is because we get it through work. Very disappointed on how long it takes to get anyone to respond to a claim. Every claim I have submitted has taken a month or longer to process.... It's incredibly ridiculous.
Insurer: Nationwide
By: Toni
Nationwide is definitely by your side
Nationwide has got my vote for pet insurance. My baby Orion is my life and you all have been terrific...Thank you
Insurer: Nationwide
By: Caroline
Quick to respond to questions and payments if required.
No complaints. My Lab had a bad first year and required surgery and 2 trips to an emergency clinic. Embrace was a very good insurance company to "have my back".
Insurer: Embrace
By: Haynes
Great customer service
Great customer service and quick payments. Direct payments to vet as well.
Insurer: Trupanion
By: Tracey
Professional and very personable
Angela earned a 10 because she answered my questions and was efficient, professional and very personable!!
Insurer: Trupanion
By: Marsha
Extremely pleasant and helpful
Beth was extremely pleasant and helpful. It's always a pleasure talking to Trupanion's representatives.
Insurer: Trupanion
By: Berni
Claims are processed fast
Claims are processed fast and customer service is friendly and helpful
Insurer: Trupanion
By: Carol
Every time I call with a question
Every time I call with a question everyone is so nice to me. Great customer service. They really care about my pet!
Insurer: Trupanion
By: Grace