Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Questions are answered when you want to know
our dog has had serious complications with toe nails and arthritis and each of our questions has been favorably adressed
Insurer: Trupanion
By: Julian
Process to file a claim and follow the claim process was very simple and convenient.
I was amazed at how easy the process was to file a claim. Customer service was exceptional the few times that I spoke with them. They called me up to check on how my pet was doing. I was blown away by how caring they were. I was very happy with the insurance coverage. I highly recommend ASPCA!
Insurer: ASPCA
By: Oscar
Claims process keeps getting easier!
I've been a customer for 7 years and your process keeps getting easier. Nice job!
Insurer: Pets Best
By: Mark
Resolution was fine
I wasn't pleased at the beginning; however, the resolution was fine.
Insurer: Trupanion
By: Hope
Always have great service
Always have great service when It's needed, and It's really easy to submit claims. I've already recommended Trupanion to others
Insurer: Trupanion
By: John
Great costumer service.
Great costumer service
Insurer: Pets Best
By: Eric
Everything was great.
Everything was great except for the amount. I did not understand why the claim amount was lower than what I had thought it should be & no explanation of why there was a cap on that service.
Insurer: Pets Best
By: Taylor
Excellent response time.
The response time was excellent. Details provided on claim payment/non-payment was very thorough.
Insurer: Pets Best
By: Terry