Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Simple/fast/helpful
I really like Embrace. The claim submission process is simple and quick. The company always gets back to you quickly if you have any questions and explain the decision of the claim thoroughly. If they need more information about a claim, they make a point to reach out to the vet for more information rather than just deny the claim. I also really like the fact how personal it is and how I don't just feel like I am talking to a robot. I love the option of the wellness rewards because it makes paying for necessary things a lot easier and less harsh on the wallet. I wish it was a little cheaper but I still make it work. If only health insurance for humans was this simple!
Insurer: Embrace
By: Heidi
Excellent Insurance for your Pet
I always received notification that my claim was received, was processed, and payment sent out. My dog has a lot of issues, so this insurance has helped me financially. If only I could be reimbursed for the expensive medicated food my dog needs :)
Insurer: Nationwide
By: Donna
Always reliable and here to help!
I think the claim process is easy and efficient. I love the direct deposit, and I always receive an EOB. Henry is my baby...and you all help me in giving him the best care possible!
Insurer: Nationwide
By: Lorena
Thank you Nationwide for great service!
This is a great insurance to have for the protection of your pets! Great service and quick response!
Insurer: Nationwide
By: Carmen
The BEST
Nationwide Pet Insurance is the BEST!! Our precious fur baby has allergies, and trying to pinpoint medication that can help her can be costly. Nationwide has helped us tremendously and is one of the reasons we can afford to give her the medications and treatments she deserves!! Thank you Nationwide for providing a way!!
Insurer: Nationwide
By: Judy
Love my Nationwide Pet Insurance
No more long anxious nights wondering if I can afford to take my pet to the Vet when he is injured or sick. Recently Beau fell from my front porch trying to catch a rabbit. He tripped and fell on his back and injured his tail. I was worried it would never work right again. Before I had Pet Insurance, I would have waited and worried to see if it got worse or better before facing the expense of an emergency Vet visit! But with Nationewide, I called their 24 hour Vet hotline and spoke to someone right away at Midnight! They asked lots of questions and had me examine his back and tail by touch. They helped ease my mind that it wasn’t an emergency and waiting another day to see my regular vet during working hours would be fine. My Vet examines Beau the next day and ordered an anti inflammatory and rest. A week later, Beau was back to his normal rambunctious self—wagging his tail happily in greeting every time he saw me. I was able to take a picture of the Vet Bill before we left her office and submitted it electronically right there. 30days later, my 90% reimbursement was electronically transferred into my checking account. I love my dog and I LOVE Nationwide Whole Wellness!!!! Now I can afford to give Beau the level of care he deserves.
Insurer: Nationwide
By: Craig
Caring Professional Agency
Excellent service and provider
Insurer: Nationwide
By: Miki
Claim Handling
I love the customer service but I hate how within the last three claims I have had to contact customer service to do their job and look into their receiving documents better. Last two claims I was told documentation was missing when it wasn’t. I only found out by logging into the website to check on the claim and never received an email.
Insurer: Embrace
By: Michael
Great customer service!
This company provides excellent customer service!
Insurer: ASPCA
By: audrey
great prompt service and claims processing
been with them for many years. KC had some serious problems after attack by unknown predator---survived and ran up the bills---claims were paid according to my policy---fast. lately just had a buch of cold laser treatments for her and again paid within days of submitting several bills. they are not cheap as KC gets older but their coverage for her and payments when problems occur have been great. Have to recommend with no reservations
Insurer: Embrace
By: steve