Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Quick Refund - some issues with sending receipts but pretty good
The refund process was pretty smooth and was in my bank account quickly. VitusVet works most of the time, but there are some issues with large PDFs, so I had to save to my computer, resize and reupload. What was troubling was that there was no “file too big message.” After you submit you should get a confirmation email, if you didn’t, there is no error message and vitusvet AND national’s email doesn’t bounce. Other than that, works great and payroll deduction at work is worth it.
Insurer: Nationwide
By: Geoff
This company has been upfront and paid every claim according to the guidelines.
This company has been upfront and paid every claim according to the guidelines. They pay promptly, filing a claim is very easy.
Insurer: Nationwide
By: Harriett
So so pleased with Nationwide Pet Insurance!
I cannot express how impressed and pleased I am with the ease of submitting a claim and how quickly the claim was reviewed and our money transferred to our bank! I am SO grateful that we decided to invest in pet insurance this year, as our "first-born" doggy, Beau, is getting older and needed to have surgery just a few weeks ago. Thank you, thank you, from the bottom of our hearts for helping us keep him healthy and with our family!
Insurer: Nationwide
By: Lauren
Amazing, caring company with very fast turnaround time!
My dog requires herbal supplements that are pricey. Had it not been for Trupanion, I wouldn't never be able to afford them on my own. Trupanion has been wonderful! Their representatives are never quick to push you aside. A company where you don't feel like just another number!
Insurer: Trupanion
By: Karen
Referral fee
My daughter just got a new puppy and I told her to sign up for Nationwide pet insurance. She signed up through your app. When I called customer service they said I will not be eligible to get the referral fee. Bad service. Misleading.
Insurer: Nationwide
By: Loretta
Nationwide provided excellent service on my claim.
I've been with Nationwide since my "pack" was 8 weeks old. They have provided excellent service on all of my claims. I appreciate their support at the times when it is most needed.
Insurer: Nationwide
By: Norma
Consistent Coverage
I have had coverage for my dog since he was 6 months old. Today, he's nearly 15.5 years. We have been going through 4 occurrences of skin cancer. Nationwide has covered the removal of each benign growth at 100% rate. I have been impressed at how thorough Nationwide's coverage is - and how easy they have made the reimbursement process. I would encourage any pet owner to use Nationwide.
Insurer: Nationwide
By: Craig
Insurance that looks for reasons not to pay out.
Unfortunately, I had a very bad experience with Nationwide Pet Insurance. It all started with extremely poor communication - lack of updates to their site when they advertise that you can track your claim's status online, followed by last minute requests for more information AFTER the 30 day processing time was expired, and finally lack of internal communication between departments so customer service is severely limited to how much they can help you. They dragged my request along for 62 days with excuse after excuse and STILL wanted MORE time because "they are just really busy." I am generously giving an overall rating of 3 only because the customer service reps TRIED to help me and a customer care advocate finally got them to complete my request and pay me out at the end of the day - major props to her. Overall, Nationwide is a very big company making a lot of money off of us, the customer, and there is no excuse for not doing better.
Insurer: Nationwide
By: Rebecca
Easy to submit claims, and they are very responsive!
Great service so far! However, I do get confused why the same type of visit might be covered one time, then not another. Other than that, very reasonable.
Insurer: Nationwide
By: Laura
Getting Nationwide Pet Insurance for our dog was the best decision we've made (since deciding to get our dog). :)
Getting Nationwide Pet Insurance for our dog was the best decision we've made (since deciding to get our dog). :) The Customer Service and overall coverage has gone above and beyond anything I could have imagined for our little fur baby!
Insurer: Nationwide
By: Lauren