Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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friendly and easy to use
The process for submitting claims is very user friendly. I love this company and the product they provide.
Insurer: Nationwide
By: Doris
So satisfied with Nationwide Pet Insurance!!
Ravens' recent visit to the vets was for a wellness and vaccine update. She is doing very well!! And I as a senior citizen is very happy with the help of Nationwide Insurance for Raven in helping with her pet expenses! Thank you!!
Insurer: Nationwide
By: Barbara
VERY HAPPY WITH NATIONWIDE PET INSURANCE
Rocky had an ear infection for which I received medication. My vet submitted my claim & in no time, I had a notice that I was receiving reimbursement. I am very please with the prompt response as well as being able to get direct deposit. I had VPI/Nationwide insurance for a previous dog [Lucy] and was please then. That's why I stayed with Nationwide.
Insurer: Nationwide
By: Theresa
Fast and super friendly service
This is my first experience to claim pet insurance. When I received all my letters and I have questions, I called customer service and they explain my claim to me in details. The claim is easy to set up and submit, just fill up the form and submit it with the bill from vet to the email address, then the claim will process with 24 hours with an automatic "received" notice email. The whole process takes approx. 2-3 weeks then I received the payment. So simple! I love it!
Insurer: Nationwide
By: Lucia
Nationwide Pet Insurance is Tops!
Every insurer should be this good. Easy claim submission. Quick response. Great policy.
Insurer: Nationwide
By: Mark
Great process
The ease of sending in claims and the process has been really smooth. Customer service is super helpful whenever I call. I have been happy with services!!
Insurer: Nationwide
By: Traci
Great service, caring people
The claims we have submitted so far, have been handled quickly and perfectly. It's really nice to work with a company that has us and our dog's best interest in mind.
Insurer: Nationwide
By: Nancy
Charged a new deductible for the same condition when treatment became expensive
I have 4 pets insured with Trupanion. What I've found is that they arbitrarily charge a new deductible when treatment gets expensive. The policy has one deductible per condition. Once the deductible is met you're not supposed to be charged a deductible again. In the last 30 days my cat became very ill. I began submitting invoices for his vet visits. They did not subtract a deductible at first (my cat had been treated in 2017 and the deductible had been met). My cat continued to be sick and there were many vet visits. After receiving a particularly high estimate for treatment, Trupanion arbitrarily charged me a new $800 deductible. They are not acting in good faith. I'm a good customer with several pets insured and they're still trying to keep $800 of my money. So be prepared to get jacked by Trupanion if the bills start to get high.
Insurer: Trupanion
By: Renee
Glad I signed on with Nationwide!!
Nationwide group has been great to deal with for my pet insurance - especially after my initial claim was processed.
Insurer: Nationwide
By: Fran
Easy submittal process
Easy to submit receipts online, excellent coverage for my cat's UTI.
Insurer: Nationwide
By: Karen