Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to Work With
When we got our dog 3 years ago, the vet recommended insurance and suggested Nationwide. We are happy that we have this insurance. The claim process is simple, big plus. And the customer service representatives always email as to how the dog is progressing if there has been an illness or operation.
Insurer: Nationwide
By: Joyce
Excellent!
Excellent service and fast processing all the claims. Very knowledgeable and able to answer all they questions. Keep up all the great works! Aloha!
Insurer: Pets Best
By: Grace
Good job!
I'm impressed with your entire process--no difficulties and claims go very smoothly.
Insurer: Nationwide
By: Pam
FANTASTIC SERVICE
I am very pleased with ease of filing claims and am so glad I added wellness benefits. The direct deposit is amazing and fast. The representatives are helpful, very knowledgeable and courtesy. They are always willing to help and clarify any question asked.
Insurer: Nationwide
By: Sheryl
Great experience during a stressful time.
First time with pet insurance and I don't know how we lived without it before. Our pets are part of our family and knowing they are protected means everything to us! Nationwide has been amazing and courteous! Highly recommend!
Insurer: Nationwide
By: Jenny
Responsive, Helpful, and Convenient
Figo has helped with all the issues I’ve encountered and have always been pleasant people to deal with. The app is very user friendly and easy to navigate. I’ve been very pleased with the services and glad my dog was able to get his surgery. The reimbursement came back quick and I appreciate all the help along the way.
Insurer: Figo
By: Tia
Very happy with the plan!
Using the app to file a claim makes the process so easy! I left the last insurance company due to the difficulty in filing a claim. Your app is user friendly and tracking progress is easy as well. Payment time estimate was accurate and I was reimbursed before the credit card payment was due. Very happy with the plan!
Insurer: Pets Best
By: Rebecca
Excellent customer service
My first time claim. it was so easy and fast. I was surprised how fast I received my claim back. Excellent customer service, very professional keep me informed through the whole claim . customer satisfaction.
Insurer: Pets Best
By: Elizabeth
My vet recommended this company
I was able to file my claim as soon as the I paid the invoice, I did this while I was waiting for Vlad to come out of the hospital. This helped me not forget with everything that was going on. I uploaded all that was needed and did not hear from anyone while reviewing then my claim was paid out within about 2 weeks. The choice the bring him in was made after chatting with the 24/7 advice line which has been extremely helpful to me as a new dog owner to a strong willed dog! I am very happy my vet recommended this company.
Insurer: Pets Best
By: Jaclynn