Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Every pet owner needs this.
We have Nationwide Pet Insurance for all three of our cats. Although none of them have had a serious issue yet, it has been wonderful to have when one of the cats needed a dental cleaning. Those are not cheap, and she had an extraction, as well. I submitted our claims and within two weeks, we had our check from Nationwide. Our daughter is a vet and when she told me that this was one of the best pet insurance policies around, we signed up. I didn't want to ever have to make a difficult decision based on the cost.
Insurer: Nationwide
By: Dru
Piece of mind
We've been extremely happy with ASPCA pet insurance for all of our pets. The claims are easy to file and paid quickly. Generally, I feel the payouts have been fair relative to the cost of the treatments. Having this insurance provides us piece of mind we can provide the care and quality of life to our pet family that is important to us.
Insurer: ASPCA
By: Jeremy
Thank you.
We really appreciate your prompt attention to our claims as well as the ease of filing. I especially appreciate you following up with me when our vet forgot to fax an invoice. The instructions you sent were easy to follow and payment was promptly generated. I have recommended you to many other bulldog parents.
Insurer: Nationwide
By: Dennis
Claims take to long. Other insurance take a week or less
Claims take to long. And nationwide does not have their own app to submit claims. I have to go through vet help and then submit a claim. This is a too notch insurance company you would thing it would make it easier and simpler for the customer to file a claim and make the reimbursement quicker.
Insurer: Nationwide
By: Guillermo
There on our side and making claims processing easy so it’s less stress.
Thank you for helping me and helping to get Obi back on track.
Insurer: Nationwide
By: Joy
Quick response!
I’m always pleased at the quick response time to my claims. I have recommended this insurance to my other pet moms.
Insurer: Nationwide
By: Bonnie
Awesome plan
Fast claim processing and good communication.
Insurer: Nationwide
By: Debbie
Trupanion is a scam, you will get hussled.
Trupanion pet insurance, remember me?? Of course you do, I’m the guy you scammed and hussled for $5,000. Remember when I got my French bulldog and had called to ask if y’all covered the breathing surgery? Of course you do, well thank you for accepting my payments every month for his insurance towards this surgery, thank you for allowing me the assurance that I would be reimbursed from his surgery after already having it. Oh wait.. you didn’t reimburse me, I have been paying insurance on my French Bulldog every month for no reason, just more money to fork out. Great idea let’s get dog insurance that doesn’t ensure!! Also I am extremely excited to cancel my insurance with you all, and to get my money back with or without your help. Sincerely, someone who should have done the $500 deductible! instead I did the $1,000 deductible to be fair, It sure pays to try and do the nicer things for people. Trupanion will gladly take your money, but be careful about getting reimbursed. This is not the last you will hear from me. This trupanion company literally told me they will cover the procedure when i was looking for an insurance company to go with for my $5,000 newborn puppy. I even called before the surgery to make sure i would be reimbursed and I was assured. We all know frenchies have this problem, so now I have a $5,000 dog with $5,000 in medical bills when I have been paying $50 a month for his insurance for no reason. I want to sue the piss out of trupanion.
Insurer: Trupanion
By: Roy
Absolutely worth every penny
Over the years I didn’t have to use ASPCA vet insurance often because my dog was healthy. I often wondered if it was worth it. Then this past year, Odi sliced his leg open (needing stitches), had bloat (requiring major surgery), and ate a chicken wing bone (requiring a couple intense check ups and a few prescriptions). When Odi needed stitches, ASPCA reimbursed my claim in just a few days, an English speaking American answered when I called, and they reimbursed almost the entire amount. This gave me confidence to allow the vet to do whatever was needed regardless of cost for each of his other incidents, and again they reimbursed almost everything and were always available. A must have for every dog owner.
Insurer: ASPCA
By: Adam
Always Recommending
I always recommend Nationwide Pet Insurance to everyone I know with a dog or cat. I've been with them since before they were nationwide (VPI) and now as Nationwide and they always are timely in filing claims and make it very easy to file a claim, update information, ask questions, etc. I definitely recommend them to everyone. Thank you Nationwide !
Insurer: Nationwide
By: M.P.