Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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It was processed in a timely
It was processed in a timely manner. When I received the email describing the details of payout It 'said I should have payment within 5-7 days and it was in my account that night.
Insurer: Trupanion
By: April
Super easy and prompt claims process.
Super easy to file claim and got an immediate response. Bandit started limping and I thought he had just tweaked a leg while playing at beach Turns out his knee popped out and wouldn't get better, and would cause damage to his ligaments if not repaired. Let's Best insurance made it possible to have the surgery done and now he is the happiest little dog ever. Thanks for the easy claims process and quick responses. I wish my own health insurance was so good to work with
Insurer: Pets Best
By: Meliana
Love the convenience and accuracy of the claims process.
I love the convenience and accuracy of the claim process. my claim is always handled immediately and completed within 5-7 days. It gives me comfort to have pet insurance and that I'm completely satisfied with the experience. thank you for always taking care of my sweet girl
Insurer: Pets Best
By: Sheila
Customer service is excellent
I have been with Trupanion for many years now. Recently it has been very difficult to get the phone answered and the prices are not as competitive as they used to be. But, when the phone is answered the Custer service is excellent!!
Insurer: Trupanion
By: Caroline
AMAZING!
AMAZING! WE TOOK A RESCUE DOG. WE WERE INCOURAGED TO SIGN UP WITH TRUPANION, AFTER LOOKING AT 6 OTHER INSURANCES. I THOUGHT ANIMAL INSURANCE WAS A SCAM. LESS THEN 2 WEEKS LATER, THE LITTLE BISHON STARTED YELPING WHEN HE URINATED. TRUPANION COVERED ALL EXCEPT MY DEDUCTIBLE AND I ONLY HAD THE INSURANCE FOR TWO/THREE WEEKS. THEY WERE GREAT! ONLY GO WITH TRUPANION, NO OTHER INSURANCE! THEY WERE HONEST AND PAID ALL THE CLAIMS IMMEDIATELY, ALLOWING MY HUSBAND AND I NOT TO QUESTION; TAKING A RESUE DOG!
Insurer: Trupanion
By: Charles
Courteous service
I have always had fast courteous service. Everything was explained very well.
Insurer: Trupanion
By: Wilmarie
Claims experience was excellent
I have had two claim experiences and both were excellent. Trupanion really seems to care about me and my big boy. I tell everyone how great Trupanion is to deal with. My guy is getting old now so we may not have him for much longer but I will always have Trupanion insurance!
Insurer: Trupanion
By: Gayle
Courteous and helpful
Kind courteous and helpful with thanks Grace and frank
Insurer: Trupanion
By: Grace
Ultra Fast Reimbursement
Have had Embrace since we obtained our pet. We’ve had two major claims (conditions common to the breed) and each time we were reimbursed within 7-10 days. Filing medical claims electronically and receiving reimbursement directly deposited to our bank account is very convenient. Wellness claims likewise are fulfilled without delay.
Insurer: Embrace
By: Joe
You can stop looking..Nationwide is the Best
prompt service! easy claim forms! Have only used the vet line once, but I always remember how helpful it was!! 1
Insurer: Nationwide
By: Cassanadra