Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Getting reimbursed quickly and staff very helpful
Getting reimbursed quickly and staff very helpful
Insurer: Trupanion Canada
By: Beverly
Kitty Review
Thank you for getting back to me. I find that the service staff was very kind but I do find that the processing for the claim was a little slow. Hopefully things will be a little quicker next time. All said, I am still very satisfied with the service of Trupanion.
Insurer: Trupanion Canada
By: Khoba
Because everyone has been consistently helpful and it is easy to navigate
Because everyone has been consistently helpful and it is easy to navigate
Insurer: Trupanion Canada
By:
Great, fast service on Trupanion Claims
The claim process was simple and the service person was fantastic. The payment came sooner than I expected! The only reason I ranked it a "9" rather than a full "10" was that I didn't realize that the doctor's visit was not covered. But, I am very glad to have Trupanion!
Insurer: Trupanion Canada
By: Dave
The customer service is great but the premium has gone up substantially every year
The customer service is great but the premium has gone up substantially every year
Insurer: Trupanion Canada
By: Shawna
Claims
Always efficient and courteous and quick turnaround ...
Insurer: Trupanion Canada
By: Eva-Christine
Staying healthy
Always helpful
Insurer: Trupanion Canada
By: Lawrence
Cheerful and easy to deal with
Cheerful and easy to deal with
Insurer: Trupanion Canada
By: Shyla
Dan was kind and caring and very helpful
Dan was kind and caring and very helpful
Insurer: Trupanion Canada
By: Cindy
Happy Camper
Even though old and I submitted several in one claim instead of a claim for each Trupanion still took care of everything.
Insurer: Trupanion Canada
By: Micky