Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Fast, easy claims and the check was in the mail in no time!
Our little pitbull have had surgery on a couple of different occasions. The claims was super easy, the folks at Healthypaws responded to my claims immediately and the check was in the mail in no time at all. They were kind enough to email me to check in to see how my little girl was doing. So glad I have Healthy Paws!!!!
Insurer: Healthy Paws
By: Quynh
Excellent
I’m very pleased, they kept in close contact with me throughout the whole process of my claim and provided updates in a timely manner.
Insurer: Embrace
By: Camela
Simple and straightforward claims
The folks at Healthy Paws are exceptional at what they do. We rarely have issues with processing claims and if we do run into any issues, their customer service team goes above and beyond our expectations. 2 paws up!
Insurer: Healthy Paws
By: RK
Confusing statement
The statement is ok just a little confusing. You kinda gotta learn how to read it. But other than that good experience.
Insurer: Pets Best
By: Jessica
Healthy Paws pet insurance provides peace of mind
I am so glad we bought insurance right away on our adopted rescue puppy. Several months after we got her, she unexpectedly ended up needing surgery. We have received great claim service. Plus, the one time I called Customer Services with a question, I received very friendly and knowledgeable assistance. Their system is very user-friendly when it comes to uploading your invoices and medical history in order to file a claim. The rates are really good for the coverage. I would highly recommend them.
Insurer: Healthy Paws
By: Annette
really caring customer service and really fast claim reimbursement
really caring customer service and really fast claim reimbursement
Insurer: Nationwide
By: GRACE
ASPCA is the absolute best!!!!!!
Not only is their insurance great, they really care about our dogs. We always get followup calls about how are dogs are doing after a claim. ASPCA is the best!!!!!!
Insurer: ASPCA
By: Jim
Great insurance company
Im very satisfied with this insurance company. Always a short hold time and a speedy conclusion to my calls. Filing a claim is a breeze.
Insurer: Hartville
By: Christopher
Getting better
The first few claims were easy and smooth! There were a few road blocks that came up with 2 of our claims and I felt like I was constantly calling to make sure it was evening processed. It took weeks to sort out. The last 2 claims have been easy and quick! Submitted and processed in about 9 days!
Insurer: Embrace
By: Kayla
Petsbest is a scam...
we recently moved to the US from another country. Took out cat insurance for our cat - took one of the most expensive policies so the only thing that wouldn’t be covered were pre-existing conditions and routine checks. Our claim was denied because “Additional information was required to process this claim. After numerous requests, we were unable to obtain records from your veterinarian. Your claim can be reviewed upon resubmission of the claim with required medical records.” My issue with this is that we were not once contacted by Petsbest. I reached out to them on a chat since it took a long time for my claim to be processed. They said they needed me to send as much information about my cat’s medical history (which was in Belgium up til now) so I did and sent them everything immediately via email. I never got a reply and asked them for an update a couple of weeks later and they said they were sorry for the delay and will get back to me ASAP - which they didnt, I just got this denial. What is really wrong is that they send the denial THE DAY AFTER they took my payment for the next month, which seems really wrong. I also feel that they should not trick people into buying insurance and AFTER paying for several months telling them it could be an option that they cannot insure their pet. This should be checked or confirmed before having people pay. So I have not ONCE been contacted by Petsbest but they do denial my claim because they tried contacting us numerous times? It is impossible that they tried to reach our vet since they do not have her contact info. FYI my cat is 1000% healthy and did not have any medical issues prior to taking the policy
Insurer: Pets Best
By: Stephanie