Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Out of all companies - by far the best
I have dealt with all the insurance companies for over 18 years on behalf of clients and the only one I didn't have to fight with to get clients claims paid was Trupanion. I now have insurance for my senior dog and my cat with them. I have sent in claims for both and they were handled quickly and efficiently. I am very very happy with Trupanion. Talking to them on the phone is a great experience. They are kind, compassionate and very understanding and go the extra mile. I especially take comfort in the fact that they have no maximums. I found the other companies played games by lowering the amount they paid out if you used them too often and then would cut you off that problem. Trupanion will never do that and it gives me great comfort. My cat has been diagnosed with a long term problem that could get expensive. I can focus on his care and not be concerned about out of pocket expense. His deductible is paid and I'll never have to pay it for his illness again. Thank you Trupanion for working for the client and the pet. To all the staff - well done.
Insurer: Trupanion Canada
By: Sue
thank you
thank you so much for your coverage of thelmas recent hospitalization. as a new client i had no idea what to expect of the process. i found it remarkably easy to file the claim, and was vastly relieved with the speed and efficiency of your settlement. both of us are doing a lot better. for those of you reading this, i am not a robot, just a grateful customer
Insurer: Trupanion
By: susan
Nationwide Pet Insurance is the best
We have had Nationwide Pet Insurance for over 10 years, we would not be without. Great service and good coverages.
Insurer: Nationwide
By: Jay
Love Nationwide ALMOST as much as I love my puppies!
Nationwide offers very reasonable plans for health insurance including "wellness." Nationwide's rates are less expensive than similar companies and their reimbursement is excellent. Just as significantly, they are very easy to contact by phone or email, and extremely helpful.
Insurer: Nationwide
By: Jennifer
Great service for a great price!
My 2 senior cats are insured with Nationwide for a couple of years now. We've used the insurance couple of times. Always had a great experience - easy claim process, transparent benefits description. I feel confident that whatever happens with my furry pets, Nationwide will have my back!
Insurer: Nationwide
By: Ganna
TRUpanion does not pay ANYTHING
TRUpanion read the fine print. They decide the amount not covered then they apply a deductible and basically ZERO out what they owe. No pre-existing this time and yet somehow they manage with every single claim I have turned in to PAY NOTHING. I am paying 217.00/mo. for what is it again? For nothing is clearly all I ever see from TRUpanion. This is not right! UNTRUpanion is more like it.
Insurer: Trupanion
By: Harry
I am so glad I purchased a policy with you. My son recommended me to you best decision I have made
Awesome service
Insurer: Embrace
By: Allan
Best pet insurance out there
Abbie has been insured by Nationwide from the time she was 8 or 10 weeks old. I have never had a problem with any of the claims that have been submitted. Unfortunately during the puppy stage there were quite a few. They have covered everything from medications, checkups and included all of her spaying expenses. I would recommend this company to anyone of my friends.
Insurer: Nationwide
By: JEAN
Thank you - no regrets about insuring my 3 cats with an excellent company, Nationwide.
Easy to get in touch with Nationwide, caring and professional representatives, and quick processing of claims = top notch pet insurance!!
Insurer: Nationwide
By: Bev
Nice work!!!!
Very prompt claims process. Customer service is top notch!!!!
Insurer: Nationwide
By: Stephen