Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Love you!
I have been a customer for over 12 yrs, when this was originally VPI. Your service has gotten better and better. I appreciate the rapid claim turn around as you know, vet bills can be astronomical! Thank you so much for what you do for us!
Insurer: Nationwide
By: Lisa
Healthy paw insurance is best
I am very glad to have a healthy paws insurance Because I had a couple of pet insurance before I became a Healthy paws insurance member I had a very bad experience with the other insurance company they didn’t help me out at all. But this Healthy paw insurance is great. BBC
Insurer: Healthy Paws
By: Kyoko
glad to have insurance on a pure bred dog, but wish it covered more of total costs put out
Decided to purchase insurance on 2nd Doberman after multiple issues w/first Dobie. So far is worth it but costly and doesn't cover a lot of the expenses. I feel it's more of a catastrophic coverage policy. It does give a portion back on normal fees and the process is simple w/my vet sending the info to Nationwide. Nationwide is prompt at refunding as well and when I've had to speak w/representatives they are very helpful and polite.
Insurer: Nationwide
By: Sharon
This company is the real deal...and more!
This is the first time I have had to use my insurance and I wasn’t sure what to expect. They have exceeded my expectations. It is easy to file claims and they have not challenged any of what I have sent them. They have made a difficult time less stressful.
Insurer: Embrace
By: Diane
The Ultimate Pet Insurance
After having 4 sweet & furry four legged babies, we decided to obtain pet insurance. With much research and trepidation, we enrolled with Nationwide. All of our fears were quickly eliminated after our first claim! It is without a doubt the easiest process; easy submittal, quick processing time, customer reps available without any delay and speedy payments. We are so pleased that we chose Nationwide and have recommended the plan to others with confidence. Thank you for eliminating our doubts and ensuring insurance for our best friends.
Insurer: Nationwide
By: sharon
Very simple and quick process!
Submitting a claim for my pet is a very simple process through Nationwide and easy to do within minutes! Nationwide is extremely quick to process claims. I received a check for my pet's service within 2 weeks of submitting.
Insurer: Nationwide
By: Michaela
Best customer service on the planet!
We have had policies with Nationwide for many years and have always been very pleasantly surprised by the ease and accuracy of our claims being paid.
Insurer: Nationwide
By: Camille
Completely Satisfied
I bought my dog's Trupanion policy when he was under a year old. German Shepherds can have health issues that some insurers won't cover. Trupanion offered the complete coverage I was looking for. 2019 was a tough year for my dog with skin issues and we filed more claims than usual. Trupanion was there for us with great customer support, coverage and ease of filing claims and receiving reimbursement. I did my homework before choosing Trupanion, and I have never regretted that decision.
Insurer: Trupanion
By: Pamela
Reimbursements came in quickly
Claims were reviewed quickly but after I hit my deductible the company requested to review all of my dog's vet records and took 30 days to review this. During those 30 days no other claims were approved until the review was finalized - I was surprised by this and why it took SO long to review the vet records. I have a young puppy and got her insurance right after getting her so her vet record was not long at all. After the review process was finalized, all the claims were processed and I have had no issues submitting claims or getting reimbursements. I am pleasantly surprised at how quickly it takes to have my reimbursement in my account.
Insurer: Nationwide
By: Dominika
Every pet owner should have Nationwide Pet Insurance!
Nationwide Pet Insurance is a must for every pet owner! At some point it seems that every pet needs some help from the family vet for an illness that may be costly. Nationwide has your back and will reimburse you for the costs in an incredibly timely fashion. We will always make sure we have this pet coverage. Thank you, Nationwide!
Insurer: Nationwide
By: Lynn