Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Wonderful experience w/pet emergency
Friendly & helpful customer service reps. Really seemed to care abt my pet.
Insurer: Trupanion Canada
By: Stacey
Getting Healthy Paws pet insurance was one of the smartest things I ever did.
My dog, Lad, had an intestinal blockage. After the surgery to remove the blockage, the incision got infected. Twenty days and thousands of dollars later, he’s almost back to his old self. I got my Healthy Paws policy about two months ago. The company has been efficient, courteous, and easy to use. They’ve personally contacted me several times to check on Lad’s progress. I was concerned about how much this all cost, but with Healthy Paws insurance, I was able to worry a little bit less about that part of it.
Insurer: Healthy Paws
By: Sandra
Claim for Ear Infection
My dog had an ear infection, but because he has high anxiety, he needed to be sedated so the vet can examine and clean out is ears. After a whopping $500+ dollars for that visit, I paid and submitted my claim along with my itemized receipt to Nationwide. Within a week, I received a text and email alert that my claim has been processed and my reimbursement check payment was going to automatically be deposited into my account. It was that easy!! No back and forth with the insurance, no long wait to get my reimbursement check. Nationwide is efficient, reliable and trust-worthy. I am glad I chose them for my fur-babies pet insurance and would not trust any other company.
Insurer: Nationwide
By: Shelly
They are great
Nationwide does a great job. Efficient, professional, and quick.
Insurer: Nationwide
By: Patty
Reassurance During Difficult Time
Healthy Paws made care decisions, claims submission, review, and reimbursement very easy during a difficult time when my pet was unexpectedly sick with a stomach blockage. Highly highly recommend their insurance products. We found Healthy Paws via Wire Cutter and took their advice of highest deductible you can afford and 90% reinsurance. Would recommend this strategy for any dog owner. You never know when catastrophic events may impact your dog - we went from a healthy, vibrant dog one Saturday morning to a dog needing to be admitted to the local pet hospital less than 24 hours later and surgery to remove a blockage less than 24 hours after admission! Healthy Paw policy documents made it clear what was covered and what was not (e.g. exam fees), claim submission is all by document upload, and emails keep you updated on status. Our dog is now bounced back to good health and we're not managing an out sized unexpected payment for his care.
Insurer: Healthy Paws
By: Sam
Very helpful insurance.
Very helpful insurance. I would do it again for any future pet. Sometimes it takes a long time for a refund but on the whole its great. Thank you so much for your help.
Insurer: Nationwide
By: Elizabeth
We’re very pleased with Nationwide
The monthly cost of our pet coverage is well worth it. I cannot say enough about the great service and quick resolution of claims.
Insurer: Nationwide
By: Karen
Exceptional customer service and prompt service on the claim.
I am very pleased with the customer service - exceptionally friendly and caring staff. Filing a claim is easy with no hype. I wish dealing with human insurance was this pleasant.
Insurer: Trupanion
By: Pam
New client
Customer service representative answered all my questions either courtesy and knowledge. Paper claim submitted and claim processed quickly. Explanation of benefits easy to understand.
Insurer: Nationwide
By: Clare
Surprisingly easy and efficient.
Super easy process with great results. I spoke with customer service the first time to walk me though the process and they were kind, professional and efficient. I recieved reimbursement from my claim in a timely manner. And they even sent my Hershey a get well soon card that was hand signed by many agents! So thoughtful @
Insurer: Figo
By: Stacy