Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I spoke with Josh regarding starting a…new dog pet policy.
I spoke with Josh regarding starting a new policy for my four year old dog. Josh was personable and professional. He answered all my questions and was able to help me understand how Fetch Pet Insurance functions. I left our conversation feeling re-assured about starting with Fetch.
Insurer: Fetch Canada
By: Rosemary Fine
Embrace Pet Insurance is AWESOME
Embrace Pet Insurance is AWESOME. Totally. They're kind and understanding when a problem arises.
Insurer: Embrace
By: Renee Gentry
Took four trys to purchase.
Took four trys to purchase.Not allowed to add second pet as promised. Chat is so slow th6it is useless. ẞ to ill not sure purchase is complete.
Insurer: MetLife
By: Susan
We highly recommend Healthy Paws
We highly recommend Healthy Paws! Our girl had a knee injury and had to undergo TPLO surgery. Healthy Paws has been great and reimbursed every step of the way promptly. Highly recommend!
Insurer: Healthy Paws
By: Kelsey
He explained things clearly and was…
He explained things clearly and was willing to repeat himself.
Insurer: Fetch
By: David Fleshman
Josh was great and made the experience…
Josh was great and made the experience of obtaining pet insurance very easy and enjoyable.
Insurer: Fetch Canada
By: Eric Phelps
Great follow up to claims
Great follow up to claims. Fast and easy experience. No delays at all.
Insurer: MetLife
By: Noe Pereyra
Alex was very helpful and patient.
Alex was very helpful and patient.
Insurer: Nationwide
By: Miller Allyn
Good customer service
The rep I spoke with was very patient and understanding of situation and was able to help me resolve the issue I was experiencing with my account.
Insurer: Sonnet
By: Lisita Alexander-Murray