Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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My communication with your staff was…
My communication with your staff was helpful. I appreciate her listening to my concern. Thank you Diana
Insurer: MetLife
By: DIANA WILKERSON
Extremely nice and professional
Extremely nice and professional. Thank you for taking care of this for us.
Insurer: Nationwide
By: James
Everyone is been helpful
Everyone is been helpful, informative, and easy to talk to. Thank you
Insurer: Pets Best
By: Connie Durghalli
Anytime I called to ask questions about…
Anytime I called to ask questions about my pets coverage and what documents were needed to file a claim, the agents on the phone were very polite, understanding, and caring to my needs.
Insurer: MetLife
By: customer
Timely response to claims
Timely response to claims. Professionally handled every step of the way. Very quick turn around! Would highly recommend Healthy Paws to any pet owner!
Insurer: Healthy Paws
By: James Coxeter
Everything made easy
You make everything easy. Calling my vet's office to help with my claims and mailing the check promptly - 10/10 service. Thank you.
Insurer: Pumpkin
By: Jodi
just OK
it was an average experience
Insurer: MetLife
By: Constance B. Evans
The representative was great to work…
The representative was great to work with
Insurer: Nationwide
By: Jackie
Great customer service
Great customer service. Fast and efficient service.
Insurer: Spot
By: Shirley Luis
Claims are processed fast and have…
Claims are processed fast and have never had difficulty with any of them. I have a dog who has been very sick this past year and not having to worry about the cost has helped tremendously
Insurer: MetLife
By: customer