Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Metlife is great
Metlife generally accepts all of my claims for my cat who is now 15 years old. I truly am happy with the service I am receiving and the price I pay for what I received. I do recommend Metlife Insurance for anyone with a pet.
Insurer: MetLife
By: customer
Terrible company
Terrible company. If your pet has a pre-existing condition, DO NOT GET THIS INSURANCE. No matter what new condition your pet has, they will aleays DENY coverage saying it is related to the pre-exisying condition, even if it is CLEARLY NOT and you involve the vet clinic to explain things. They do not trust the clinic either. Trupanion has horrible coverage policies and service is awful as well. They always make things difficult. They claim to be easy with process, but they are NOT. They don't cover dental procedures either. If you can, run away from this company. Get PetSecure. My experience is way better with that one. I regret tremendously getting Trupanion. RUN AWAY!
Insurer: Trupanion Canada
By: Renata Chiaradia
Submitted claim on Wednesday
Submitted claim on Wednesday, check deposited on Friday afternoon. Awesome experience!
Insurer: MetLife
By: customer
Great service for my dogs
Great service for my dogs
Insurer: MetLife
By: Adam McNeill
Very personable service
Very personable service. Aileen Andino was very helpful in setting up insurance for my pup. Explanations were clear and concise for the chosen policy.
Insurer: Fetch Canada
By: Terry Cyr
Assistance on phone very helpful....Now…
Assistance on phone very helpful....Now awaiting reimbursement
Insurer: Spot
By: N/A
Easy ...fast....excellent service
Easy ...fast....excellent service
Insurer: Pets Best
By: Patty DeVersa
Trupanion Gets 10/10
Trupanion gives me the relief of knowing that my German Shepherd is covered for medical emergencies. The knowledge that I can now afford what would have been an expensive Vet Bill. In the meantime all of her arthritis Rx including The Librela injections are reimbursed at 90% The deposit into my checking account is there usually the day after I file the claim. I will get another policy for any dog I’m lucky enough to have. Highly Recommend.
Insurer: Trupanion
By: Ray Stovall
Always great customer service
Always great customer service. Pumpkin Pet Insurance has proved to be very beneficial!
Insurer: Pumpkin
By: Ribwdc