Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Easy, simple, clear.
Honestly, I’ve had nothing but good things with MetLife Pet Insurance. Definitely recommend them to any and everyone. I’ve had coworkers go with other pet insurance companies and been very dissatisfied. Happy to say that’s not the case for me.
Insurer: MetLife
By: Meg
I really appreciated the quick response…
I really appreciated the quick response regarding my claim. The process was smooth and easy. I feel that the amount that was covered for my cat's procedure was fair. But, it would have been helpful to see a breakdown of was and what was not covered. Overall, this was a pleasant experience.
Insurer: Spot
By: Robert Cysyk
Superior service
Superior service, fast response and payment. Just an overall great company and outstanding staff.
Insurer: MetLife
By: James Bragg
It was so simple to file
It was so simple to file, receive approval and reimbursement for my claim.
Insurer: MetLife
By: Lisa
Very helpful and prompt
Very helpful and prompt. Helped make my dogs surgery much less stressful financially
Insurer: Trupanion
By: Michelle Piechowicz
Great service
Great service. Spoke to representative, he told me exactly what needed to be done and after that claim was processed very quickly.
Insurer: MetLife
By: customer
I had a great experience with Trupanion…
I had a great experience with Trupanion during a very stressful time. My cat had to be hospitalized unexpectedly, and the costs were significant. Thankfully, Trupanion covered 90% of the expenses, which made a huge difference for me financially. The claims process was smooth and straightforward, and the reimbursement was handled quickly. I really appreciated how supportive and reliable they were when I needed it the most. Having this insurance gave me peace of mind and allowed me to focus on my pet’s recovery instead of worrying about the bills. I highly recommend Trupanion to any pet owner looking for dependable coverage.
Insurer: Trupanion
By: Camila
The communication and process was great…
The communication and process was great and easy.
Insurer: Fetch
By: Sage
Representative outstanding
Representative very helpful but lack of communication with claims department
Insurer: MetLife
By: Sonia