Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Trupanion is always there for us!
Trupanion is always there for us!
Insurer: Trupanion
By: Bob
Great Company
The vet was able to do everything as far as submitting the claim. I didn't have to do anything at all. When I did call Trupanion to better understand their process; I was treated well and quickly was given the info I wanted. All was very simple. ALB
Insurer: Trupanion
By: Audrey Lee
I spoke to Aileen today and she was a…
I spoke to Aileen today and she was a great help with answering my tedious questions. She explained everything well and I hope my experience with her is represented in my future interactions with the company in general!!!
Insurer: Fetch Canada
By: Hazel
Great to be able to talk with a human…
Great to be able to talk with a human who understands your processes when resolving problems.
Insurer: Nationwide
By: customer
I canceled my policy after only 2…
I canceled my policy after only 2 months. I submitted claims that were denied due to "failure to receive medical records". The vet submitted all necessary records. After I called twice I kept getting the run around from "customer service" and immediately canceled my policy. This insurance is not worth the hassle.
Insurer: ASPCA
By: UNCTHFAN J
Quick service
Quick service, and very friendly customer support.
Insurer: Spot
By: Priyesh Ray
Trupanion has been extremely helpful in…
Trupanion has been extremely helpful in my experience with submitting claims and receiving fast response to them, I would have likely had to put my sweet girl josie down if not for Trupanions excellent customer service and coverage of insurance
Insurer: Trupanion
By: Charles
After my Doberman had knee surgery my…
After my Doberman had knee surgery my claim was processed quickly and I received my check with no problems what so ever! I’m really grateful for the excellent service!
Insurer: Spot
By: JP