Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The Best Pet Insurance
I have had Trupanion for 12 +years! My first dog had allergies to almost everything and I never could have been able to care for him with the doctor, allergist, and all the prescriptions without Trupanion! He also had a few surgeries and Trupanion came through as well! My new puppy started with Trupanion the day I brought her home. She had a 30 day waiting period before the insurance would start covering, I was told that any diagnosis that was made in the 30 days waiting period would not be covered ever. This is something new for me and I do understand the need to screen dogs, with EVERYTHING costing more. Hopefully, my puppy will not have too many issues with her dx made in the 30 day wait period. I have still found Trupanion the best and most helpful insurance for pets out there!🐾
Insurer: Trupanion
By: Mel
Our First Claim
We submitted a claim without knowing what would happen. To our surprise, the process and paperwork was seamless, resulting in coverage and reimbursement. Thank you Spot Pet Insurance!
Insurer: Spot
By: Christopher Porikos
Spot Pet Insurance was the best…
Spot Pet Insurance was the best decision I made for my little Chachi. Filing a claim was so easy and the quick response was also a plus. I have a piece of mind now when I need to take my furbaby to the vet. Thank you Spot Pet Insurance!
Insurer: Spot
By: Lana Kini
Rebecca was amazing.
Rebecca was amazing.
Insurer: Prudent Pet
By: nataliefjensengmail.com
Very good and fast
Very good and fast
Insurer: MetLife
By: Wilfredo Argueta
Prompt payment and very receptive
Prompt payment and very receptive
Insurer: Pumpkin
By: COLLEEN C
My questions were answered and the…
My questions were answered and the associates are always very kind and helpful
Insurer: MetLife
By: customer
easy to submit claims and helpful
easy to submit claims and helpful
Insurer: MetLife
By: Tiffany Brock
Great service
Great service. Best in business.
Insurer: MetLife
By: Westend
Coverage affords you options for pricey care
I had a rep Rebecca S. research years of vet bills to reach lifetime deductibles for three of my dogs conditions. Going forward these treatments would be covered at 90%. I was considering canceling but the personalized care I received changed my mind. Literally one month later my dog fell ill and was admitted to the ICU facing a $ 15000 bill. It turned out he had a bleeding tumor and cancer throughout his abdomen. The insurance gave me options that I wouldn’t have if out of pocket. Ultimately Maxxx had to be euthanized but a large portion of his care was covered. Thank you Rebecca and Trupanion
Insurer: Trupanion
By: Kevin Tape