Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Always very courteous and efficient.
Always very courteous and efficient.
Insurer: Trupanion
By: Diana
We have had Healthy Paws Insurance for…
We have had Healthy Paws Insurance for about five years with all three pups and every problem we’ve had they have taken care of promptly . It’s easy to do your claim online, take photos of your paperwork and your check arrives shortly thereafter. Best customer service ever.
Insurer: Healthy Paws
By: Vince Anderson
Very friendly,helpful,made me feel…
Very friendly,helpful,made me feel better about the process.¹
Insurer: Prudent Pet
By: azslovakgmail.com
Rosie was empathetic
Rosie was empathetic, professional and helpful. Eric was professional and helpful as well.
Insurer: Nationwide
By: customer
Signing up with MetLife was very easy
Signing up with MetLife was very easy. Thank you for such a positive experience.
Insurer: MetLife
By: Adrienne
Customer service was terrific very supportiove and patient.
Customer service was terrific in helping me with a claim. Claim website not a good experience. Difficulty adding needed documentation. Notes receved from claim department were inaccurate. The note said needed documents when the documents had been received and acknowledged.
Insurer: Fetch
By: Dennis
Excellent customer service and fast…
Excellent customer service and fast payment. Never any problems with coverage.
Insurer: MetLife
By: Sharon Saunders
Unbeatable Pet Insurance
I have used Met Life Pet for my dog for years and claims has always been a very prompt, smooth, and easy experience. Customer service is also top notch! I am currently opening a policy for my new cat as well. I will always use Met Life for my pet insurance needs.
Insurer: MetLife
By: RACHEL MANZIONE
Customer service was helpful with a…
Customer service was helpful with a question I had and the payment for a covered event was very timely.
Insurer: Spot
By: Debra Gutierrez
I was so grateful for the extremely…
I was so grateful for the extremely fast turnaround with reimbursement for Buffy’s procedures. It was a very traumatic week and very scary, and of course the stress of a huge medical bill. The relief of the quick reimbursement helped so much. Thank you for the support and providing part of relieve to a very upsetting week.
Insurer: Healthy Paws
By: Stacy