Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Rosie was extremely knowledgeable
Rosie was extremely knowledgeable. She did a great job of answering our questions.
Insurer: Nationwide
By: Jay
Every timer we use you
Every timer we use you, it is a positive experience. Thank you!!
Insurer: MetLife
By: customer
Customer service
Customer service, pricing and reimbursement have all been very good
Insurer: MetLife
By: customer
Very friendly speedy service
Very friendly speedy service. This is the best pet insurance ever!
Insurer: Trupanion
By: Esther and Roy
I used to love Trupanion, not anymore
I used to love Trupanion, always quickly responsive with claims. Then, they turned down a claim saying it was a precondition even though back in 2022 they paid for an extraction and the medication used, they said they don't do dental cleaning, but they did pay for the above. I sent a claim in this month for 11 extractions and they paid nothing. They said it was a pre existing condition. Conveniently my claim for dental in 2022 was missing from the website. I think this company might have changed owners? anyway, not paying for extractions due to abscess and claiming pre existing condition so they don't have to pay $4000 is despicable.
Insurer: Trupanion
By: Tami
Very easy and clear instructions
Very easy and clear instructions
Insurer: MetLife
By: Karrie Wagner
easy to submit claims!
easy to submit claims!
Insurer: MetLife
By: Joanne
Timely processing of my pets claim.
Timely processing of my pets claim.
Insurer: Pets Best
By: James
I am new to Fetch
I am new to Fetch, but Aileen was extremely helpful and walked me through the whole process. Explained everything I need to know.
Insurer: Fetch
By: Customer
Quick to deny, slow to process
Quick to pick apart and deny claims. When it comes to getting the reimbursement, there is no hurry on Petsbest end.
Insurer: Pets Best
By: Robin