Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy enrollment
Easy enrollment. Love that it allows everything on line and we are able to create a family plan for both dogs instead of just one policy for each dog.
Insurer: MetLife
By: Karla Wagner
The representative was very helpful
The representative was very helpful. He answered all my questions and explained the company’s process and policies clearly. Overall it was a good experience.
Insurer: Nationwide
By: Louise
Very disappointed in Embrace
Very disappointed in Embrace. I switched to them because they partner with USAA. For the first few years, every time went to the Vet, Embrace found a way not to pay; whether pre-existing condition or just not covered. We wasted thousands of dollars. This year, my healthy 11 year old dog, they want $2,775.16 to renew for a year!! Ridiculous!
Insurer: Embrace
By: MJMROVER
Dachshund surgery
We insured our young dachshund hoping we would never need it, but when she needed back surgery for a compressed spinal cord, we were so grateful we did. Pumpkin covered the max allowed, which made the costs something we could handle, rather than financially crippling. We were able to rush her into surgery, and a month or so later, the claim was paid. When we checked in with Pumpkin with questions, we received timely responses. And, our policy recently renewed so we continue to have peace of mind if anything were to happen in the future.
Insurer: Pumpkin
By: Kelly
Excellent and considerate service!
Excellent and considerate service!
Insurer: Prudent Pet
By: chfduck.com
The insurance sales person rushed…
The insurance sales person rushed through the information and I needed better clarification. She was a bit pushy for me to make the decision. I needed to think and call her back. The price was affordable for the insurance.
Insurer: Nationwide
By: Lisa Mathelier
It is easy to submit a claim and…
It is easy to submit a claim and tracking/status updates are sent through email. Customer service via phone is professional and compassionate.
Insurer: Trupanion
By: rachel
easy peasy....
Super easy to set up my new little puppies on the phone. Juse was amazingly patient and helpful
Insurer: Nationwide
By: DC
I am very satisfied with the whole…
I am very satisfied with the whole process. Would recommend to any needing pet insurance.
Insurer: Fetch
By: Edmun
People I’ve dealt with are very nice
People I’ve dealt with are very nice, very friendly yet professional, and very helpful
Insurer: Prudent Pet
By: Laura Wolfe