Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Stephanie great sales and customer…
Stephanie great sales and customer service Helped me understand what I had questions on. She was patient and helpful. The price was reasonable .
Insurer: Prudent Pet
By: Diane
I love that everything was online
I love that everything was online. It was quick, easy, and I was given a significantly lower rate than other companies. The only negative thing was it was a bit slow to get in contact with an agent via the chatbox but once I did they were quick to respond and easy to talk to.
Insurer: Sonnet
By: Josie
Mike in Jacksonville
Mike in Jacksonville, Florida was so Incredibly helpful and kind. He is obviously an animal lover and shared in my joy when adopting my new kitten! I would highly recommend Fetch Pet Insurance to protect your baby.
Insurer: Fetch
By: Caitlin Moran
Great and awesome service
Great and awesome service
Insurer: MetLife
By: Sophoa Swischuk
Pumpkin insurance is very easy to use…
Pumpkin insurance is very easy to use and they are always available to answer questions and give timely estimates. They pay quickly and give great explanations about coverage.
Insurer: Pumpkin
By: Susan Nagel
It was a very involved couple of calls
It was a very involved couple of calls, but Dee and Melanie were super great at letting me understand what was going on and did what they said they'd do. I was very happy with their customer service!
Insurer: Nationwide
By: Stewart
This team is always to friendly and…
This team is always to friendly and helpful
Insurer: Nationwide
By: JOHN REIMERS
Overall great experience …
The agent I spoke to was polite and very helpful.
Insurer: Nationwide
By: John Samela
Such a reputable company!
I have had dogs & cats all my life and never had insurance before. I felt very comfortable going thru Costco to get Figo cause of their reputation. Figo has treated me and my pets amazing prompt and any questions immediately respond and payment in my account fast. Thank you!
Insurer: Figo
By: Long Island