Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pumpkin is the best investment I've made
Pumpkin is the best investment I could ever have made for my pet's health and well being. As a company the communication and review response time has consistently been first rate. The claims and estimate process is user friendly and easy to negotiate . Once a claims approved, the real time direct deposit payment to my bank account was nearly instantaneous. I've heartily recommended Pumpkin to all of our pet parent friends !
Insurer: Pumpkin
By: Peter
Rep misrepresented my policy and my…
Rep misrepresented my policy and my claims were left in limbo for 2 weeks. Only when I called to inquire on the status, then they resumed the evaluation.
Insurer: Embrace
By: Viggy
Pet Insurance Review
Representative was welcoming, friendly and knowledgeable, She explained the process and did extremely well, Which reduced my apprehension.
Insurer: Nationwide
By: Lori
Great customer service
Stephanie communicated with me via text due to my schedule and it was so helpful. She was able to answer all of my questions and was very quick and clear. Highly recommend.
Insurer: Prudent Pet
By: brittney
Samantha was amazing
Samantha was amazing. I am very helpful and helped us adjust the policies to best fit our needs. Samantha was caring and patient. Samantha was personable and invested in the overall best option for our family. We are extremely grateful.
Insurer: Fetch
By: Tanya Kang
Incredible service
Incredible service! Was able to cover most of my pets emergency visits + follow ups and meds. Highly recommend TruPanion!!
Insurer: Trupanion
By: Olivia
Would have given 5 stars however n…
Would have given 5 stars however n 2025, I had my dachshund microchipped and MetLife didn’t pay for it. So I contacted customer service and they reviewed and I got payment. Also, wondered why my monthly premium jumped almost $25 after only 1 year of coverage and my dog is only 15 months old. Other than those 2 things I am happy.
Insurer: MetLife
By: Debra Revelle
Customer Service is great!
My baby boy had to have emergency surgery and some things got crossed up with post-op deductibles and fees due to ER visits and customer service handle the issue immediately.
Insurer: Trupanion
By: A.M.
Heartless
Fetch Pet Insurance (formerly petplan) is such a heartless pet insurance company. They have this "benefit" where they reimburse you for lose of pet. They've already taken over a week to approve the claim for my dog's euthanasia along with all of the claims leading up to it that documents the illness causing his death. Unlike other per insurances that can put 2 and 2 together, they want you to go print out another form to fill out all of that information again, including getting it stamped from the vet. I thought I was done dealing with going back to the vet. They really want you to peel that scab. Absolutely horrendous and insensitive considering they already have all of the information and proof they needed from the prior claims. I also had to call to explain that my pet was dead in order to cancel the plan. Other per insurances automatically cancel after they approve your final claim that documents euthanasia. Stay away!
Insurer: Fetch
By: doghair