Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to follow and understand what is…
Easy to follow and understand what is required and what is delivered.Satisfaction plus
Insurer: Sonnet
By: Kathleen Armitage
Excellent customer service with Devon
Just signed up, so have not filed any claims, but Devon was very patient with my questions and advised me based on my pet's age, pet's medical needs and cost. I compared with Costco and other insurances and Embrace my decision using my USAA discount.
Insurer: Embrace
By: EM
In my experience
I’ve found that the people this company have are amazing !! The payments come through very quickly .. I had an excellent experience with them!! Thank you Fetch !!
Insurer: Fetch Canada
By: Sue Mininni
The rep I talked to name was Stephanie…
The rep I talked to name was Stephanie and she was very good. Very knowledgeable on the product and advised me on things. I should get on the product to not waste my money. I was very pleased with her and would recommend her to anybody.
Insurer: Prudent Pet
By: james_fedoreshenkoyahoo.com
The customer hotline was very helpful…
The customer hotline was very helpful with my questions
Insurer: Healthy Paws
By: Donald
Embrace has been responsive and timely…
Embrace has been responsive and timely over the past 14 years, insuring both of my Shih-Tzu’s. Just like people insurance, premiums increase, as you would expect; as they became older.
Insurer: Embrace
By: Joseph
Stuck with decreased coverage for 10 year old dog
Update 4/13: I just spent 20 minutes on the phone with Healthy Paws, as requested in their reply. It was a pointless waste of time, the final answer was "tough luck, just suck it up”. I used to be very happy with this company, but over the 22 years my dogs have been insured with them the company has changed. I was informed that the coverage for my 10 year old dog has been reduced from 80% to 70% with an increase in deductible from $250 to $500. I am very angry about this, they used to claim that premiums did not increase due to age. They no longer claim that. In fact, new policies for dogs 6 years of age or older have no option other than the 70%/$500 they’ve changed my dog to. They still pay claims promptly but it’s obvious they’re trying to get out of the pet insurance business. They used to be an independent company, since they were acquired by their underwriter Chubb the only thing they care about is profit. If you’re looking for pet insurance, stay away from Healthy Paws.
Insurer: Healthy Paws
By: Barbara D
Super Easy and Fast!
Always wonderful! Super easy and fast claim process. Reasonable pricing. Saved us many times! Thank you very much!
Insurer: Healthy Paws
By: Kevin Pih
He was awesome
He was awesome! He truly cared abourt my reason fior calling, took time to researxh and provide correct information...exemplary customer service...great job!!
Insurer: Fetch
By: Amichael Campbell
easy to set up on phone …
easy to set up on phone representative extremely helpful made process easy
Insurer: Pumpkin
By: Michael