Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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The representative was able to explain…
The representative was able to explain everything to me, so I understood the policy for my new cat. He was very professional, friendly, and very knowledgeable.
Insurer: ASPCA
By: Deanna Williams
Absolutely the best!
If you need pet insurance, this is your absolute best option. I have used this company for years and have never been hassled about a claim. They are quick with their reimbursements and super easy to work with. Claims can be filed completely online. I heartily recommend them. You get what you pay for.
Insurer: Healthy Paws
By: Dacorn
Quick, easy and done
Appreciate the rapid timing on claim process. Review process was quick. Received call from customer service team to discuss renewal. Provided all info requested to compare with previous numbers, as well as other options. Nice and easy website which makes it easy to submit claims.
Insurer: Embrace
By: Haymes
My claim was completed very fast and…
My claim was completed very fast and great explanation. Very professional service.
Insurer: Trupanion
By: John
Very good experience.
Very good experience.
Insurer: Nationwide
By: customer
Terrible service, money wasted
They never pay claims, they always find a way to avoid it. It's the worst service I know; paying for this is practically a charity.
Excellent service to get started
The representative I spoke to was very helpful. Answered all my questions and pointed me in the right direction. Very simple process. I hope our pet never needs the insurance, but we are grateful that she now has it, just in case.
Insurer: Prudent Pet
By: John Hlas
I have been with Trupanion since 2010
I have been with Trupanion since 2010! Rusty is my 3rd pet I’m insured with. My baby has heart disease and Trupanion is always by my side. I recommend it to every pet owner. I don’t particularly like the increases in my monthly payments cuz I’m not working but they always do the right thing for me and my fur baby! With insurance I can always do the right thing for my pet, my baby. I never question taking him to veterinarian because I’m confident Trupanion will be with me! I Highly recommend Trupanion pet insurance company for all pets!
Insurer: Trupanion
By: Anet