Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Awesome customer service.
Awesome customer service.
Insurer: Pumpkin
By: Michael
Awful
The website and the app have been down for at least a month. The only reason I was able to learn this was on their Facebook page, nothing was shared with us! Every time I looked at what fb said it gave a different reason for it being unavailable. I was finally able to submit my claim after 2 weeks (out of pure luck) and now I’ll have to wait to see how long it takes to get the claim. They also provided an email address on their fb to submit claims, and of course it doesn’t work either. I called today to ask for a refund for the time we couldn’t submit claims and they said it’s not something they do. I cancelled my policy today.
Insurer: Pets Best
By: Kayleigh Binette
Your employees are your best…
Your employees are your best Ambassadors for your business. They ROCK!!!!!
Insurer: Embrace
By: bill rouse
Submitting a claim
Just had to submit a claim. My dog ate a corn cob. The website is very easy to work with and Embrace customer service is excellent
Insurer: Embrace
By: Gulliver
I am so happy with Fetch Pet Insurance
I am so happy with Fetch Pet Insurance! They are amazing! They are always right there when you need them,always answer you. Reimbursed me right away. Thank you so much!
Insurer: Fetch
By: Rosemary Albert
Best pup insurance I’ve experienced
Fast and efficient professional response Turn around for reimbursement was very quick ! Happy to have switched from ODIE!
Insurer: Fetch
By: GGNAVA
Best ever!
I've had nothing but great experience with customer service and also reimbursement. Definitely recommend.
Insurer: Fetch
By: CHRISTINA
Thank You Fetch
Soon after we got our pup he needed 2 surgeries. Fetch was there. In these trying financial times we cannot forget to protect not only our fur babies but our peace of mind. Without Fetch helping our little one would certainly been a burden. They were fast with the reimbursement and communication was constant!
Insurer: Fetch
By: christine balka
Fast and easy claim process and reimbursement
We have been customers of Embrace for over a decade and are always impressed by their service. Pricing is fair, and I appreciate the ability to add on services like wellness. The online claims submission is incredibly easy, and the explanation of benefits is easy to understand. Even if something is not covered, I understand why. I wish all insurance were this easy to deal with!
Insurer: Embrace
By: Jeannette Uzeta