Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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The timeliness of the claim and professionalism
The timeliness of the claim and professionalism with contacting other parties when needed
Insurer: Fetch
By: William
Aileen A and Introduction to Fetch
Aileen A. who took my call was very knowledgeable, personable, clear and concise. She was open about her opinion but allowed me to ask the questions I had to decide on Fetch for my pet insurance. Aileen ensured I knew what was covered in the plans, and fine details. I look forward to dealing with Fetch personnel in the future, but hopefully not for anything serious about my puppy.
Insurer: Fetch
By: Margaret Paganelli
Great experience with signing up our pets for coverage.
Amanda was a pleasure to speak with and very personable and knowledgeable. She gave several examples of how things worked and was helpful in finding the best deal to meet our pets' needs.
Insurer: Fetch
By: Lauri Sherbon
I paid the max food this insurance and…
I paid the max amount for figo insurance and they make every excuse not to pay back. If it’s illness, they say it’s for wellness visit. If it’s wellness, they say it’s illness visit and don’t cover it. They will go along everything. I spent thousands for my cats and have only received like 30% back when I paid for 100% reimbursement but they say that certain things aren’t covered. It’s really frustrating.
Insurer: Figo
By: Rosaliaaa
Claim
Speedy efficient responses via email and claim.
Insurer: Embrace
By: Julie Metivier
Your rep was very courteous helpful in…
Your rep was very courteous helpful in picking the right coverage
Insurer: Nationwide
By: Suzanne
I just love my fetch Insurance because…
I just love my fetch Insurance because you're always fast and efficient and it's so easy to put my claims in on your website thank you so very much for all that you do for us and our fur babies we love fetch insurance!!!!
Insurer: Fetch
By: KARIN Denise
Easy fast personal and friendly
Easy fast personal and friendly
Insurer: Nationwide
By: Customer
Karley helped make sure my pet…
Karley helped make sure my pet insurance was active and helped add new pets very easily
Insurer: Fetch
By: xavier b
Great communication, and app is helpful
Great communication regarding claim status and the app is also very easy to navigate.
Insurer: Fetch
By: LP