Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Spot is the best pet insurance route you can go!
Spot is the best possible pet insurance I could've gone with. They were quick and reliable with processing my claim and refunding me. As well as being kind and thoughtful enough to call me and personally send condolences for my cat who passed away recently. That meant the world to me. I will continue with Spot insurance since I trust them to fully take care of both me and my cats. Thank you.
Insurer: Spot
By: Caitlynn
I had a great experience speaking with Fabrice Le-Morzellec today!
I had a great experience speaking with Fabrice today! Every time I call Fetch, the contact I speak with is very helpful and friendly. Today was no exception. Fabrice kindly offered to check further on an application for a job opportunity for me today. I would love to join a mission that helps pet owners cover the cost of veterinary bills to keep their pets healthy!
Insurer: Fetch
By: Amy L.
Always helpful and fast
Always helpful and fast
Insurer: MetLife
By: customer
What a joke
I spoke to someone this morning about my claim for an accident that happened on Halloween. The claim isn’t even under review yet! The lady told me that their claims typically take 2-4 weeks to process. I asked her if my credit card charges me in interest for the bill that’s almost $7k, if they pay my late fees and she said no, maybe I can call the hospital my pet was seen at and they could pay my fees. ?? What a joke. Don’t waste your time with Figo
Insurer: Figo
By: Tatiana Gomez
Website is easy to work with
Website is easy to work with. Customer service and reimbursements are quick. Just hoping they can keep their rates the same as my contract is going to expire soon.
Insurer: Embrace
By: Sonia
Great customer service
Great customer service
Insurer: Nationwide
By: customer
Very quick to respond very efficient
Very quick to respond very efficient
Insurer: Fetch
By: Marie
Samantha - excellent customer service
Samantha was excellent! Listened to my needs and is working on a solution. Really felt that she understood the issue and can help address my concerns. Very polite, helpful and caring.
Insurer: Fetch
By: JoAnne Nightingale
Easy, fast & responsive
So easy and very responsive when I had issues with my bank account
Insurer: Fetch
By: Carla