Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great service
Great service. App and process was easy to use.
Insurer: MetLife
By: Tanya Quillinan
My experience was amazing just like I…
My experience was amazing just like I had made great experiences before! I was at the emergency clinic with my GSD and the invoice was pre approved within few minutes. I was able to focus on my girl and later paid just my portion! I am so glad I have chosen this insurance for my fur babies! Thank you so much Trupanion !
Insurer: Trupanion
By: Rodaba
Excellent customer service
Excellent customer service. Good variety of plans.
Insurer: Nationwide
By: Hulse Family
Easy to use
Easy to use, quick responses, and good customer care. I have peace of mind knowing that I will not have to choose between quality care for my dogs and being able to pay my bills.
Insurer: Trupanion
By: DOG AS COPILOT
Easy claims processing
Easy claims processing, customer service is outstanding and understandable explanations
Insurer: Pumpkin
By: Tracy
They are always on top of my claims and…
They are always on top of my claims and very professional on phone .
Insurer: Pumpkin
By: Angelina
Trupanion makes my dog's life possible even though she has cancer
I am grateful to have Trupanion coverage, as it would be difficult to afford cancer treatments for my dog without it. Trupanion is very quick to assess invoices and reimburse me: it happens within days of my putting my invoices into the Web site. I find the Web site easy to use, and the instructions clear. Claire's cancer is manageable with this comprehensive coverage.
Insurer: Trupanion
By: Tracey
Emergency Room Visit
Dog had to go to emergency room and the hospital was able to connect with Trupanion and do my refund right there at the hospital where I did not even need to file a claim such a great convenience I would give more than five stars for this if possible
Insurer: Trupanion
By: Scott
We appreciate you
We appreciate you! You are all so kind and helpful!
Insurer: Nationwide
By: customer
The staff is alway helpful and kind on…
The staff is alway helpful and kind on the phone ,,or thru an email,
Insurer: Pumpkin
By: Joseph