Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great customer service
Melody was informative, friendly & professional
Insurer: Nationwide
By: B Lindsay
Great Pet Insurance!
Customer service was so nice, and Insurance claim process was so quick and got money back in 1 week.
Insurer: Spot
By: Kawai Duffield
I had a great experience with Josh.He…
I had a great experience with Josh.He was incredibly easy to communicate with and explained everything in a clear and simple way, which made the whole process stress-free. He was also very kind, patient, and genuinely willing to help, taking the time to answer all my questions without rushing. It really made a difference and gave me confidence in my decision. Overall, excellent customer service - friendly, knowledgeable, and very approachable. I truly appreciate the support.
Insurer: Fetch
By: Leonela Hernández Verdecia
Samantha has always been wonderful. ndly,professional , friendly and sincere. Great company to work with
Samantha has always been wonderful! She listens and asks
Insurer: Fetch
By: Toni
I don't remember the girl's name that…
I don't remember the girl's name that took care of me but all I can say is she went out of her way 100% And even called me back when we got disconnected to make sure I received the claim and everything was done right I give her a five-star if I could give her 10 I would
Insurer: MetLife
By: Nycole Audet
We got an agent named Megan amazing service
We got an agent named Megan, she was amazing! She was knowledgeable about the plans and also very understanding and patient with my questions. It was comforting to know she has pets and understood my questions and concerns. She was also well versed on different breeds and what they would need.
Insurer: Fetch Canada
By: Nathan Barnes
Someone is available to speak with if…
Someone is available to speak with if you have questions. Claims are reimbursed in a timely manner.
Insurer: MetLife
By: customer
It was so easy with my dogs claim
It was so easy with my dogs claim. Each time Ai called everyone was great.
Insurer: Spot
By: Karen Gilstrap
When I called for information about…
When I called for information about filing the first claim I was given excellent information about was very easy to understand how to get it completed.
Insurer: MetLife
By: Lenora Hutchison