Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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I can submit my claims easily online…
I can submit my claims easily online after getting my original documents in.
Insurer: MetLife
By: customer beth
Best pet insurance
Easy to upload documents and if I ever have any problems or questions every one I've talked to is extremely helpful and courteous. I couldn't recommend metlife enough!
Insurer: MetLife
By: customer
Great service just need a bit better…
Great service just need a bit better communication from the team.
Insurer: MetLife
By: customer
We love Pumpkin❤️
Pumpkin pet insurance and their wellness plan is amazing. I use the wellness plan for all three of my fur babies. It’s simple I go to the vet, submit my invoice with my claim and get paid within a couple of days!! Pumpkin, you are the best!! My fur babies say thank you!❤️
Insurer: Pumpkin
By: Stephanie
I’m very happy with all experiences…
I’m very happy with all experiences I’ve had with MetLife!
Insurer: MetLife
By: Kathy
The claim submission process is…
The claim submission process is straightforward, but every claim I’ve submitted has resulted in multiple emails stating that documentation is missing. Each time, I resubmit the same documents, and only after several attempts and a phone call does the claim finally go through. Most recently, my claim was closed without payment or explanation, requiring me to restart the process for the fourth time. At this point, the effort required to obtain reimbursement simply isn’t worth the 80% coverage.
Insurer: MetLife
By: Joanne Panepinto
Great Pet Insurance
quick response, easy to submit claims, great communication
Insurer: MetLife
By: Enrique
Metlife Pet Insurance is a must have with pets
I have been with Met Life Pet Insurance for 2 years now from day one after adopting both our cats. The rescue I adopted from actually recommends them. It has been a lifesaver financially as both cats ended up unfortunately having health issues later on. Submitting claims is easy, you can even submit from the app. Reimbursement is usually within a week, just make sure you submitt your payment receipt, the invoice, and the soap notes from your vet to avoid a delay. I have called maybe twice and have had great customer service. Also call over the phone to enroll for unlimited benefits as it is not an option if you enroll online. I found this out when renewing over the phone with a question and the agent told me about the unlimited benefits. It does cost more.
Insurer: MetLife
By: Noelle
Wonderful representatives, additional online adjustments might be nice!
The only thing I wish I could do is make updates or changes to either my policy on the app, or see what adjustments would do to my monthly rate. Whenever I call your service representatives are always wonderful, I'm just an anxious person who hates making phone calls 😂
Insurer: MetLife
By: Alexis
I am grateful that there has been quick…
I am grateful that there has been quick review of the claims I have submitted. It's important to me that I can receive my money for having this insurance since I am on a fixed budget.
Insurer: MetLife
By: Deborah