Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you for all updates along the way…
Thank you for all updates along the way on my claim .
Insurer: Fetch
By: MZ
Pumpkin Review
Filing claims is easy with great turn around..thank you
Insurer: Pumpkin
By: customer
I am always satisfied with my…
I am always satisfied with my interactions with Pumpkin.
Insurer: Pumpkin
By: Kevin
Happy with Pet's Best Insurance
It is easy to file claims on Pet's Best. Their staff are friendly and helpful.
Don't be fooled by the Embrace!
Why would Embrace make it impossible for you to set up automatic pay for claims paying via EFT? The longer they hold on to your money, the more interest they make off your payment! I tried online, and it failed every time. In the small print below, it said, "Please call customer service." My payment is debited directly from my checking account. I had no issue with that process. Then I had a claim because I had a puppy who was vomiting, and it was his first visit with me. They used the first visit as a pre-existing condition and said that if he stayed free from vomiting for one year, he would be covered. I asked how that was a pre-existing condition? They vaguely explained, then they said he had an underbite, which was a pre-existing condition. So, the breeder I got the dog from gave me a certified health check. I gave it to them and said remove those pre-existing conditions he was checked when he was born more than once. So they read it and removed it from the file. All of these insurance companies are scams! Cookies weren't an issue when I was uploading my banking information for payment.
Insurer: Embrace
By: Nimryl Tecnika
I have had great experience with…
I have had great experience with embrace pet insurance. My initial claim was denied for a specific treatment however with my dog heart murmur and passage ways medication to the past three claims has been phenomenal. An extremely happy with their customer service and care for our Bella! Thank you!
Insurer: Embrace
By: April Hutchinson
Previous customers and now again with our new puppy.
We’ve had Nationwide pet insurance previously and were always satisfied with the service and the dedication to the customer. No need to shop others!
Insurer: Nationwide
By: Pamela L Gwathney
Post-application discrepancy
At the end of the application process screenshots were taken. I had applied for a $250 deductible and 80% reimbursement at a certain price. The email received showed the correct monthly price and deductible; however, reimbursement is shown at 70%. I emailed the company requesting clarification/confirmation and a number of days later have received no reply. Hoping when the policy information is received that it will match my application for coverage desired. Meanwhile, glad I have screenshots showing the policy number and details stated above.
Insurer: Nationwide
By: Mary Beth