Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Insurance That Works For Me and My Roxi
I feel Pumpkin was a great choice for my Roxi. I've just been with them since October 2025, and the Wellness package has helped to defray some of the cost associated with getting my Roxi her first year of vaccinations. The staff has been very accommodating when I've needed to call with questions. They have each displayed excellent customer service.
Insurer: Pumpkin
By: Joi Aldridge
Knowledgeable Humans!
I was able to speak with a human in minutes and a knowledgeable human at that! My questions were answered and accurately too! I consistently have a good experience with your customer service.
Insurer: MetLife
By: customer
Filing claims via the MetLife app on my…
Filing claims via the MetLife app on my phone is fast and convenient. The Vet chat is also great when you have general concerns and want a second opinion with your pets symptoms. I have called customer service with plan changes and everything was taken care of.
Insurer: MetLife
By: customer
I can do everything on line
I can do everything on line, fast and easy
Insurer: MetLife
By: customer
Recommend this insurance to everyone…
Recommend this insurance to everyone possible. Amazing coverage, easy claims, fantastic customer service
Insurer: MetLife
By: customer Jill
Everything is great!
Everything is great, and they made everything so easy. I feel very relieved knowing that I have them in my back when my pet is sick.
Insurer: MetLife
By: customer
Easy and clear navigation
Easy and clear navigation
Insurer: MetLife
By: Danny
Super smooth process
Super smooth process. User friendly. Very happy with the service.
Insurer: MetLife
By: customer
The processing of claims is quick
The processing of claims is quick. Also, if MetLife needs more information, it is easy to add the needed information though email.
Insurer: MetLife
By: customer