Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Incredible
Incredible, fast and the coverages as promised!! Thanks for your concern with my dog!! The claims department: two thumbs up!!❤️
Insurer: Trupanion
By: Wanda
Great site and coverage for little Pudding
Easy access to webpage, easy to follow, upload, explain procedures and/or treatment; easy to review; timely response with explanation (if applicable) and timely reimbursements
Insurer: Trupanion
By: Rich Stover
When I called for assistance
When I called for assistance, the employee was helpful and compassionate. My claim was processed fairly and quickly. I was reimbursed in just a few days. Pumpkin allowed me to make the decisions for my dogs care that I needed to without worrying about cost.
Insurer: Pumpkin
By: Janette
Thank you for your support in…
Thank you for your support in correcting issues with my claim
Insurer: MetLife
By: customer
Customer service is excellent and…
Customer service is excellent and agents are very helpful
Insurer: MetLife
By: customer
Thank you for giving us a peace of mind…
Thank you for giving us a peace of mind when things were rough with our dog. The emergency vet office was able to get a preapproval very quickly. Our dog is happy and at home now.
Insurer: Trupanion
By: Elizabeth
Very quick review and response to…
Very quick review and response to claim. Maybe it’s in the documentation but would like to know more of what’s not covered and why not.
Insurer: Trupanion
By: Dan
Healthy paws provides very quick and…
Healthy paws provides very quick and well described reimbursement. Any questions are responded to within a day. Only issues are looking at older claims in app.
Insurer: Healthy Paws
By: Marta Owens
This company has been the best to wirk…
This company has been the best to wirk with. Claims are easily submitted and quickly reviewed. If I am owed money it gets instantly deposited automatically into my bank account. Love it!
Insurer: Pumpkin
By: JoAnna K