Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
I am new to pet insurance
I am new to pet insurance, and so far, MetLife has exceeded my expectations. Customer Service has been helpful and responsive. Processing claims has been fast. This review is from a new user, two dogs covered, one is a rescue with a lot of issues that have been covered... so I couldn't be happier to have chosen MetLife pet insurance.
Insurer: MetLife
By: Tami B
I feel taken care of.
This company seems to take care of their customers, every time I submit a claim, they get back to me in a reasonable timeframe. It’s nice having a pet insurance company that I can trust and they seem to honor the policy without a bunch of hoops to jump through. Nice job.
Insurer: Pets Best
By: Josh
Super easy to use
Super easy to use, fast responses. Anytime I call they’re super friendly and helpful. I recommend it to all my pet owing friends.
Insurer: MetLife
By: customer
Never have a worry
I’ve never had any problems getting my reimbursements for the medical needs of my dog. Always timely. And if I have a question there is always someone there to answer with a very friendly manner.
Insurer: MetLife
By: Priscilla Wilson
Fast claim adjustments friendly staff
Fast claim adjustments friendly staff
Insurer: MetLife
By: Autumn
It was an non stressful experience I…
It was an non stressful experience I submitted the vet bill they reviewed and paid the claim wish everything was this easy
Insurer: Pets Best
By: Dog mom
Help When You Need It Mist
My pet has suffered from cancer for the past 12 months. The emotional toll is significant as is the cost of medical care. Healthy Paws pet insurance coverage has been one of the saving graces throughout this process. I highly recommend Healthy Paws Pet insurance.
Insurer: Healthy Paws
By: RICHARD SCOTT
Excellent customer service
The agent was very knowledgeable and help assist us with picking the perfect policy for our fur family
Insurer: Nationwide
By: Myrana