Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
Other Categories
Easy efficient claims process with…
Easy efficient claims process with prompt reimbursement
Insurer: MetLife
By: customer
Always prompt and responsive.
Always prompt and responsive.
Insurer: MetLife
By: customer
Easy uploading of invoice for…
Easy uploading of invoice for reimbursement. Quick response via text/email
Insurer: MetLife
By: customer
Easy and fast.
Processing is easy and fast as long as you submit what is required.
Insurer: MetLife
By: Mary Jo
Easy to submit online and quick…
Easy to submit online and quick response time, everytime I've called with a question everyone has been friendly and courteous!
Insurer: Embrace
By: Claire
I've had Fetch since 2022 I've never…
I've had Fetch since 2022 I've never had any issues or problems, love this company. I really like the new format for filing claims so much easier. Keep up the good work guys your doing great. Wouldn't change for any other pet insurance cpmpanies
Insurer: Fetch
By: Shirley Karling
Still waiting for problem on invoicing…
Still waiting for problem on invoicing and reimbursement you are suppose to be contacting bev’s emergencies My dog had oral surgery and then during the procedure they found out that there was a problem with another truth, and they submitted the second invoice brought got pulled together with the first preapproval
Insurer: Trupanion
By: Anne
This company covers just a small…
This company covers just a small portion of veterinarian bills. Their people are friendly, but at the end of the day it comes down to money and they don’t share much of it when your dog is sick.
Insurer: Trupanion
By: Lane
great customer serivce
great customer serivce
Insurer: Fetch
By: Lisa Kantz
Trupanion literally doubled our monthly…
Trupanion literally doubled our monthly payment. That was deeply disturbing. Also, you did not pay for the recent sick visit fully. We were responsible for the examination fee, and were under the impression that any part of a sick visit would be covered. Otherwise, Trupanion has done a good job with phone customer service, and online ease of use. I always find the customer service representatives to be polite, friendly, and pleasant.
Insurer: Trupanion
By: Greg