Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Ease
I have always appreciated how easy it is to file a claim. I can always check the status and the people are always friendly and helpful if I need to speak with someone.
Insurer: MetLife
By: customer Kathy
It is very easy to submit for a claim…
It is very easy to submit for a claim through the Spot App. They get back to you very quickly and the communication is great as well.
Insurer: Spot
By: Anthony Pelayo
Always excellent in all they do most…
Always excellent in all they do most especially for customers like me…thank you
Insurer: MetLife
By: WILLIS/CHARITO PESTANO
Customer service is always pleasant and…
Customer service is always pleasant and informative
Insurer: MetLife
By: BILL
Professional and prompt
Professional and prompt. Have been very satisfied!
Insurer: MetLife
By: Dr. Sandra Scantling
There is someone always there to answer…
There is someone always there to answer questions and to help. The online claim submittals are very accommodating. Wet happy with met life.
Insurer: MetLife
By: customer
I have dealt with Laura at Fetch
I have dealt with Laura at Fetch. Being new to pet insurance and all the different companies she went through with me everything. Multiple calls to her and answered all of them! The other thing I liked she went over every plan in detail. I can’t say enough how awesome she was
Insurer: Fetch
By: Matthew Kresge
My claim was processed promptly
My claim was processed promptly. The EOB was clear. Any experience with humans was exceptional.
Insurer: MetLife
By: Dot
Excellent service, easy claims
The claims process is simple and easy. Turnaround is great. If you make a mistake, the team works to correct it while you're on the line. Every team member I've worked with is upbeat, courteous and knowledgeable. They provide excellent client service.
Insurer: MetLife
By: Phil Smith
Very easy submission process
Very easy submission process, easily navigated website, and great customer service.
Insurer: MetLife
By: customer