Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Lifesaving treatment reimbursed with ease
I had a claim from an emergency with my golden retriever. Filing a claim was easy and self-explanatory. Payment was prompt and sent directly to my bank account. When I had questions, friendly customer service agents were easily able to resolve them. Highly recommend Spot Pet Insurance
Insurer: Spot
By: Holly P
METLIFE Pet insurance highly recommended
Metlife Pet Insurance handles claims efficiently and are very easy to file claims plus their support staff is very understanding and professional. You choose what policy fits your needs and they do their part.
Insurer: MetLife
By: customer
SCAM OF INSURANCE
My vet visit in its entirety was denied due to “ pre-existing” however, not everything on that vet bill was part of the pre-existing, but they put a blanket denial across all of it, even with a senior blood draw that was previously paid out last year. Avoid this company you won’t be able to talk to any customer service nor is there an email to contact.
Insurer: Pets Best
By: Kelly
Manny was very helpful in explaining…
Manny was very helpful in explaining everything
Insurer: Nationwide
By: customerSharyl
Fast knowledgeable help.
Someone knowledgeable from this country answered the phone and was able to quickly help me add a new puppy to our policy. The website was not functioning properly and I thought I would have to wait on hold for a long time, but did not. Every time I have called, it has been a smooth experience.
Insurer: Nationwide
By: customer
I was grateful the agent was able to…
I was grateful the agent was able to reassure me that my pet was covered by your insurance. I was very concerned when my vet could not find him listed (only my deceased pets, and one never treated at that location). I was happy to see how quickly my claim was paid.
Insurer: Trupanion
By: Sally's Mom
Great customer service
Great customer service! Thank you
Insurer: Nationwide
By: Loriane
When I call I can get a live friendly…
When I call I can get a live friendly agent who is knowledgeable and can give me information on the status of my claim. After the call I am satisfied with the information that was given. A payment link was given so I could decide how I wanted to receive my payment from the claim.
Insurer: MetLife
By: J.Evans
Claim was quick and easy
Claim was quick and easy, fast, love the chat was helpful when i had a quick question. Thank you 😊
Insurer: MetLife
By: Norma Huntley
Excellent customer service
Excellent customer service . Everyone I had spoke with was so knowledgeable. The process for submitting and receiving payment on a claim was very easy .
Insurer: MetLife
By: customer