Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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answered all my questions and very…yes
answered all my questions and very polite
Insurer: Fetch
By: Melissa Murillo
The World Needs More People Like KARLEY GULASH
I have been overwhelmed with trying to pick a pet insurance plan for my service dog whom I have just been matched with. It's so complicated, I have been looking at plans for almost a month. I had phoned several other popular companies but none of them offered a discount for Accredited Service Dogs. I then called FETCH PET INSURANCE and not only do they offer a discount for accredited service dogs, but I got the sweetest agent I've probably ever talked to, Karley Gulash. For some of us with PTSD, even making a phone call is difficult. Karley made it so easy. She had endless patience, took interest in my new dog, was so personable and kind. My cell service is bad so our call dropped twice and she called me back then waited until I solved the issue. She spent a lot of her time with me and I never for one moment felt pressured, upsold or hurried. Accident insurance began today, one day after the policy was begun. Illness etc has only a 15 day wait. Karley Gulash deserves a raise! She was just super and I wish there were more people in the insurance industry with her talent, understanding and knowledge of what FETCH has to offer. Outstanding.
Insurer: Fetch Canada
By: Janis Treleaven
A support team you can count on
We have had some recent health issues with our GSD boy, and it has caused us some concern with the cost of veterinary treatment and diagnostics. On 3 separate occasions now, we have had to place a claim for reimbursement for vet care received, and every time Healthy Paws was there supporting us through each event. It breaks our heart when we see our animal in distress and then have to question what we can afford to do and what we can't. Healthy Paws eases that stress and provides a peace of mind by helping us provide the best care possible for our animal, for which we are profoundly thankful. They have become a valued support team for our family, and one they have proven we can count on...... Thank you Healthy Paws
Insurer: Healthy Paws
By: Jim Ballard
Fast friendly service & received refund…
Fast friendly service & received refund check in a timely manner.
Insurer: MetLife
By: DeeDee
No help on the customer service line I…
No help on the customer service line I put in a chain 4 days ago have not even received a response to the claim Dont know what king of pet insurance this is but not being able to even give me a timeline when I call is absurd!
Insurer: Prudent Pet
By: agomezyahoo.com
Active customer and can't even get in touch with them
I'm an active customer and can't even get in touch with them about a general question. God forbid it was an actual issue I am experiencing. Chat online - says call. Call, and it disconnects midway through the series of questions. And to think I was calling to inquire about their wellness plans – guess they don't want my money! We'll be looking to switch before we actually have to submit a claim, because I'm sure working with them in that scenario woudl be a nightmare.
Insurer: Pets Best
By: Miles Mitchell
10 out of 10!
Friendly and professional when calling with questions. Immediate notification when they receive your claim. Quick reimbursement turn around.
Insurer: MetLife
By: Sandra Brantly
I have been with MetLife Pet Ins since…2021
I have been with MetLife Pet Ins since 2021, through my employer. Every experience is always top notch. Rarely have to call and speak with someone. Me and Hunter are blessed to have you folks. Thank you.
Insurer: MetLife
By: customer
MetLife is Terrific Pet Insurance
MetLife has consistently assisted me with providing the best possible care for my new puppy during his first year.
Insurer: MetLife
By: customer