Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love Healthy Paws Pet Insurance!!
I love Healthy Paws Pet Insurance!!! One of my dogs ended up with a cruciate ligament tear and has had multiple vet visits. Healthy Paws was fantastic every step of the way and I could not have done it without them!! I highly recommend.
Insurer: Healthy Paws
By: Kriste Decker
Solid Information
Easy to navigate the Website and helpful information.
Insurer: MetLife
By: Donna Jamison
Aileen was fantastic
Aileen was fantastic! Very patient and walked me through the process and the policy in detail.
Insurer: Fetch
By: RM
We are SO grateful for the amazing…
We are SO grateful for the amazing support we have received from Healthy Paws. While he's been healthy most of his life, our big guy Baloo has had some serious health struggles in the last 2 years. Now he's fighting prostate cancer. Because of the Healthy Paws policy he has, we are able to tell the vets, "Please give him all the help he needs." We are also beyond impressed with the speed of claims processing. One afternoon, I paused in the vet's parking lot to submit a claim using my phone. By time I got home 2 hours later, that claim had already been processed with the reimbursement on its way to our bank account! Claims are handled quickly and sensibly. Highly recommend Healthy Paws as a partner in keeping your beloved animal friends healthy and providing the best possible care.
Insurer: Healthy Paws
By: Suzanne Clothier
Good business
They really take care of customers.
Insurer: MetLife
By: David Speakman
Pumpkin has been beyond extremely…
Pumpkin has been beyond extremely helpful for our family. They’ve covered so many things for us that, without them, would have been very difficult to afford. Most recently, our little girl Brooklynn (Boston Terrier) had to have 12 teeth removed and needed to see a dental specialist. The total cost came out to $5,600, and Pumpkin covered $5,000 of it. Even more impressive, the reimbursement was in our account within just 17 minutes. That level of support and speed is incredible. We’ve told many people about Pumpkin, and I would highly recommend them to anyone looking for reliable pet insurance.
Insurer: Pumpkin
By: Wade Williams
Quick reimbursement
I appreciate the simple upload process and the quick reimbursement for my claims.
Insurer: Healthy Paws
By: Audrey W.
Good service with Met life!
When I called the girl that helped me was very nice, and when I went on line the claims were easy to put in and they were quick to respond and pay out.
Insurer: MetLife
By: TeresaDebra6 PreveDebra
I highly recommend anyone who gets a…
I highly recommend anyone who gets a new dog or cat to use Trupanion. They are quick to respond to any veterinary issues.
Insurer: Trupanion
By: Janice M Panella
Affordable, but claims and support are frustrating
I’m sharing my genuine experience with MetLife Pet Insurance based on several years of using the service for my aging cats. The coverage itself is acceptable, and affordability is the main reason I’ve stayed with MetLife as I got it through my work, as it’s one of the few options I could find that fits my budget for older pets. They do allow claims to be submitted despite a pre‑existing condition from many years ago, which I appreciated initially. However, in practice, every claim I’ve submitted has been denied and linked back to that same historical condition, even when my veterinarian has stated the issue is unrelated. This has been a consistent outcome and has made the claims process frustrating. My experience with customer service has also been mixed. When I’ve called to ask questions about claim decisions, I’ve found some representatives difficult to engage with when I asked for clarification. During one call, the interaction felt unprofessional, which added to the frustration. Additionally, the online chat feature has rarely worked for me, limiting support options. Overall, MetLife Pet Insurance provides basic, affordable coverage, which may work for some people, especially those with older pets. That said, based on my experience, responsiveness, professionalism, and claim handling could be improved.
Insurer: MetLife
By: DD