Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent customer service
Excellent customer service, they truly have some of the best people
Insurer: Pumpkin
By: Richard Dillies
Customer service was excellent!
Customer service was excellent!
Insurer: Nationwide
By: Audrey
Priceless Peace of Mind for Furbabies
I appreciate Trupanion being there and covering my beagle when he got into a toxin and needed hospitalization for a couple of days. It made the decisions about his care much less about finances and more about his well-being. Trupanion is 100% worth it!
Insurer: Trupanion
By: Michelle
Great service loved doggy babies
Great service loved dog
Insurer: MetLife
By: Kimberly Grose
Embrace customer support acts as though…
Embrace customer support acts as though they want to help but have no real authority or ability to solve problems. Be prepared for long hold times with little result. Embrace computer systems and IT staff is a joke.
Insurer: Embrace
By: Dwight Gorsuch
Pumkin has been there every step of the…
Pumkin has been there every step of the way since I adopted Maggie. It has not been easy but with Pumpkin on my side, its like having your big brother there in your time of need. Thank you Pumpkin!
Insurer: Pumpkin
By: Darin
A+ Insurance & Service
It was easy and quick to enroll, I appreciate the kind and responsive staff too.
Insurer: Prudent Pet
By: Jeanette Prestia
Pumpkin has been a lifesaver for us
Pumpkin has been a lifesaver for us. We’ve needed it through knee surgeries, eye surgeries, and now a terminal osteosarcoma on her skull. They have reimbursed us quickly, often on the day of submitting the invoice. Anytime I had questions, they were there with kindness and made sure I had everything I needed. I highly recommend them. Only thing is that out monthly payment increased substantially over the years but I’m pretty sure that’s insurance as a whole.
Insurer: Pumpkin
By: Tai Dunlop
Spot Insur is very flexible on filing…
Spot Insur is very flexible on filing of paperwork
Insurer: Spot
By: Maria Montoya