Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy and seem to care about helping my…
Easy and seem to care about helping my puppy
Insurer: MetLife
By: Juliana Terry
This company is responsive
This company is responsive, the website is user-friendly.
Insurer: MetLife
By: Jane Marx
Our pet’s sudden illness and emergency Surgery
Our pet’s sudden illness and emergency surgery was extremely stressful for us. Having a trusted insurance provider is so important under these sudden circumstances.HealthyPaws has been extremely easy to use and very responsive and quick with both answers and payment. Couldn’t value their services more.
Insurer: Healthy Paws
By: Howard Rosenfeld
Sent in requested documents of pet…
Sent in requested documents of pet care, processed quickly, no arguments about the medical treatment, received a check for the desigated ammount. All went well. Thanks Bob
Insurer: MetLife
By: Bob Campbell
The best decision for my dog!
Switching to Pumpkin was the best decision for my dog. The claim process is incredibly efficient and easy to navigate. I was impressed by how quickly they approved my request and sent the reimbursement. It’s a relief to have an insurance provider that actually delivers on their promises without any hassle
Insurer: Pumpkin
By: Tran Hoang
Excellent Claim Service
Fetch Pet always settles claims promptly and provides excellent explanations about their status.
Insurer: Fetch
By: Pamela
Love the energy and how fast it was…
Love the energy and how fast it was very nice person I spoke to and what you guys can do for my beloved bunnies
Insurer: Nationwide
By: I’m sorry I forgot his name
Easy to work with.
Easy to upload documentation. Quick response.
Insurer: Fetch
By: Keri
dont communicate with reps tell different answers,
had to resubmit on claim multiple times (SINCE 11/25) 10 times. Vet was requested info 4 times, had to send records multiple times. Finally said no. Inquired to cancel wellness before policy renew date ) 9 days) was told would get a refund for remaining time left. Today was told incorrect. Have to cancel all. No refund at all. Was told by rep. I could. Megan said incorrect. Tired of reps not giving right info. That's why going with another pet insurance.
Insurer: Pets Best
By: DEBORAH SARTAIN-PAUL
The problem I had was dates of surgery…
The problem I had was dates of surgery and release date of my dog's surgery. The dates didn't match, the reason was the surgery date was on the 3rd his release date was the 4th. This created a problem so I had to call customer service, they called emergency vet and it was straight immediately.
Insurer: MetLife
By: Joan