Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Disappointed
It takes way too long for the company to review your claim and process payments. Things you thought would be covered aren’t. They want way too much information to process claims. 1 visit they needed paperwork from day 1 when I got her. They already had the information sent to them previously.
Insurer: MetLife
By: customer
Outstanding Support!!!!
We have been with Embrace since August 2024. Our coverage includes wellness, accident and illness insurance for two adult male cats. We just submitted our first two illness claims resulting from a significant, initially life threatening, stroke suffered by one of them. Treatment included emergency, ICU and stabilization procedures at one practice for two days followed by two additional days at a neurological specialist and advanced care facility. Embrace approved both claims within 24 hours. The claims process was both flawless and seamless - truly outstanding in all regards. In all aspects our experience denoted a competent, professional and caring company that provides its advertised services in an exemplary manner. Highly recommend in all regards. 6.0 on a 5.0 scale.
Insurer: Embrace
By: TDS
I am very pleased with the…
I am very pleased with the professionalism of your staff, however, the processing of the invoices is very slow.
Insurer: Pets Best
By: paul
Website was down and there was no way…
Website was down and there was no way to get help. Emails and phone calls were not responded to.
Insurer: Pets Best
By: Andy Szymas
Easy to file claims
Easy to file claims, quick pay out, and helpful customer service reps.
Insurer: Spot
By: Marissa Kluzniak
What a great insurance company Pumpkin…
What a great insurance company Pumpkin is. When your attention is on making sure your pup is going to be ok and not the finance part it makes it that much easier. The claims process is so simple and the turnaround time for a response and payment is within 1 week. I refer all my friends to Pumpkin. This is our second year with them and unfortunately, I've met our deductible each year and they have covered 90% without a hassle. I highly recommend Pumpkins for all your fur babies.
Insurer: Pumpkin
By: Jenn
MetLife Pet Insurance was more generous…
MetLife Pet Insurance was more generous about covering our claims than our previous policy provider. We have been very pleased with their coverage, prompt payment of claims, and customer service team!
Insurer: MetLife
By: Happy Massachusetts cat owner
Easy process
Easy process, once you have initially filed a claim, and quick for reimbursement.
Insurer: MetLife
By: Matt Melvin
Zola
My experience with spot insurance is fantastic. Every time Zola goes to the vet, I submit the bill, no problems. No hassles, easy to deal with.
Insurer: Spot
By: Robert Lange