Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Time and time again they come through…
Time and time again MetLife Pet insurance comes through for my furbabies needs. We have two policies for 6 kitties and I have never had a problem with them. They are great over the phone and via the app. Thanks for being a great company!
Insurer: MetLife
By: Carolina
Fast and fair claim processing
Fast and fair claim processing and quick refunds.
Insurer: MetLife
By: customer
Trupanion always there for you and they…
Trupanion always there for you and they pay right after you submit your claim.
Insurer: Trupanion
By: Marcia Brown Hogan
Patiently answered all of my questions…
Patiently answered all of my questions and it was nice to get a human being very quickly on the phone.
Insurer: Prudent Pet
By: Heather
Very prompt and convenient service
Very prompt and convenient service. The claim was processed and accepted with no additional hassle
Insurer: Trupanion
By: Holly
It was so easy filing a claim
It was so easy filing a claim. The service received was prompt. Thank you.
Insurer: MetLife
By: Beverly
An unexpected emergency
In an unexpected emergency for our 12 year old Cavachon (dog) our ER hospital was able to connect directly with Trupanion and get approval for needed diagnostics immediately. We haven’t needed to use his policy since puppyhood so it was a relief to know that we could access the urgent care that he needed now. We are still midstream in this adventure but knowing that Trupanion has our back is such a comfort. We couldn’t manage without their crucial support.
Insurer: Trupanion
By: Karen
The experience was great
The experience was great. Once they received the estimate they begin processing the claim. If I could give 10 Stars I would.
Insurer: Trupanion
By: Kimberly
Spot’s Claim process was easy to use, and overall a pleasant experience
Spot was easy to use. I was able to download photos of the veterinarians bill and I received a direct deposit to my checking account. Overall very pleasant experience.
Insurer: Spot
By: Carl Owens
Smooth and satisfactory claims process
I really appreciated how straightforward the process was when making my claims. Review of invoices and payment for eligible expenses was clear and performed in a timely manner.
Insurer: Trupanion
By: Marie