Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
Other Categories
Claims paid fast and great customer…
Claims paid fast and great customer service. We told our vets office and she said she is going to spread the word. She said it sound like a great payouts.
Insurer: MetLife
By: customer
Time and Ease
The turn-around time for a response/payment is very reasonable. Site is friendly to navigate through.
Insurer: Pumpkin
By: Fr
Easy to use app and quick claims…
Easy to use app and quick claims processing
Insurer: MetLife
By: customer
I am extremely pleased with the…
I am extremely pleased with the friendly and supportive response I received from MetLife customer service.
Insurer: MetLife
By: luanne sibley
Pretty straightforward submission process
As long as I have all the documentation needed to submit a successful claim, like the SOAP notes, it’s a seamless process. MetLife is transparent that it can take a few days for an adjuster to review and then it takes a few more days to receive payment but that process has always been pretty streamlined and straightforward for me.
Insurer: MetLife
By: customer
My best experience with metPet…
My best experience with metPet insurance they have a great portal for communication
Insurer: MetLife
By: Sandra Juarez
Very easy to submit claims and prompt…
Very easy to submit claims and prompt responses and payment.
Insurer: Pumpkin
By: Barbara
One less thing to stress about
I had an incident with my pet recently, and was looking at a very intimidating bill. Trupanion covered a large portion, and worked directly with the vet hospital- so I don’t even have to pay up front and be reimbursed. Their customer service was great as well- I used the chat function and they were able to help me right away.
Insurer: Trupanion
By: Setare Jamalizadeh
Easy to use
Called and got instruction. Then claim easy and pretty fast
Insurer: Fetch
By: Gail