Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Best pet insurance Ever!
The person I spoke to at Trupanion was so kind and caring! Trupanion was very prompt in approving my claim so that Trent could get needed care fast. This was my first claim and I am so impressed. I have had two other pet insurance companies before that was a waste of money. Not true for Trupanion. Love it!
Insurer: Trupanion
By: Joan Garvey
Quick claims payments and helpful 24/7 phone assistance.
My claim was paid in less than 48 hours. I had questions about my deductible and how it was applied. The representative on the phone was very patient with me and explained how to proceed for future claims regarding the same issue.
Insurer: Trupanion
By: Carol Martin
Overall good experiences over the last…
Overall good experiences over the last 2 years. The app usually makes uploading claims easy. Usually processed within a week or so. The last few claims however it has been really challenging. The app says my photo is too large to upload (but nothing has changed from previously submitted claims). So I’ve had to call to process making it less convenient.
Insurer: MetLife
By: Zoey girl
Waste of Money
One day these reviews programs will accept a ZERO stars review. This is the absolute worst insurance policy I have ever had. Every claim was denied nothing fit the requirements and the 2 "wellness" claims that were eventually approved were paid well below the supposed "90%" that the policy shows. Save your money go anywhere else for your pet insurance. Absolute and total garbage. And if you try to "contact" them be prepare to be on hold for hours. Stay away, Stay away
Insurer: Pets Best
By: Tim Spencer
Great customer service
Great customer service, decent turn around times and easy claim submission. I have had other pet insurance in the past and Met Life has been the best one. I love the family plans since I have multiple pets.
Insurer: MetLife
By: Rachel
Customer Service was a great help and…
Customer Service was a great help and fun to talk to. I really wish I had remembered their name.
Insurer: Nationwide
By: customer
So happy with Pets Best!
Our Boston terrier recently had pneumonia after aspirating on some dog food. It came on really quickly and he got very sick. After an expensive visit to the emergency vet, filing my Pets Best claim was so easy online. They paid the claim as expected and communicated with me throughout the process. I am so happy I got pet insurance for our dog. I would recommend Pets Best to anyone.
Thankful for Choosing Trupanion!
Trupanion is amazing! My dog required surgery and the Vet stated that, "Trupanion was the best because they are the only insurance that provides pre-approval quotes so you know how much you will have to pay and what the insurance will pay before the procedure". I am very happy with their services and helpful communications throughout every visit.
Insurer: Trupanion
By: Sandra B.
Easy claim process
Submitting a claim is easy and it’s simple to keep track of the progress of the claim. On one occasion, I had to talk to customer service regarding a past claim and they were very helpful, walking me through the process and helping me realize what was missing.
Insurer: MetLife
By: Tater’s mom
Responsive
Responsive, easy to manager, consistent coverage. So thankful for this insurance..provides peace of mind to know we have coverage for our dogs if anything happens.
Insurer: MetLife
By: Sara T