Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quality American Product, Fair Price
First off, the people are so friendly and helpful (plus real humans in the USA). Second, I feel I'm getting a quality product at a fair price. Third, the one time I made a claim, it was very easy and their follow through was timely. I highly recommend Prudent Pet Insurance.
Insurer: Prudent Pet
By: Margret
Aileen Andino and Maggie's policy
I spoke with Aileen Andino who went into detail about the policy and she answered all of the questions that I asked. She was very knowledgeable and very pleasant to talk with. No high pressure sales talk either which I don't care for. In fact I was thinking about a lower priced policy but changed my mind and went with the 10K policy.
Insurer: Fetch
By: John Taylor
Healthy Paws was great in helping us…
Healthy Paws was great in helping us with direct pay for our dogs recent surgery. It really took lot of worry away. Emails were responsive and quick. My only complaint would be when I called them. The person I spoke to was clearly reading off a script and was not helpful. Once I was transferred to a manager they were incredibly helpful. Overall I recommend Healthy Paws!!
Insurer: Healthy Paws
By: Jennifer Jenkins
Prompt reimbursements
Prompt reimbursements, quick customer response, very professional customer service agents.
Insurer: MetLife
By: customer
Always happy!
MetLife claims processing are always prompt, no-hassle, and no-nonsense. I am always happy with my reimbursement totals! I recommend MetLife pet insurance to all my friends!
Insurer: MetLife
By: Emily H.
Good customer service
I have had to call a couple times recently about a claim and each time the agent was polite and helpful. I love when they ask how my dog is doing!
Insurer: MetLife
By: Erica
Customer service is the best
Customer service is the best. They listen and try and help with positivity and compassion.
Insurer: Fetch
By: MV
Always fast and efficient
Always fast and efficient. I actually like working with an insurance co...now if only medical was as simple.
Insurer: MetLife
By: Rena Ramirez
Price Hike and Poor Customer Service: Might want to shop around
In April of 2025 I purchased a policy with this company, online. The deductible for the plan was 1000. Since purchasing the plan I have not filed a claim and have made all my monthly payments on time. My monthly premium for a 2 yr old HEALTHY dog started at 78.47. I recently rec'd notice that the premium was raising to 101.48. I went online to cancel the policy and found that I would not be able to cancel the plan online and would need to email the company or call them. I sent an email from my work email [first name.last name@employer] including ALL the information needed to cancel the policy, stating reason of canceling as excessive increase in premium. I was informed that they would not be able to cancel without and email from my personal email account. All this to say: Shop around you can find the same coverage or better for less AND beware that canceling any policy can be a bit of a nuisance.
Insurer: Trupanion
By: laura