Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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worst insurance - do not waste your time or money -
ALL claims are denied on the pet having a prior SYMPTOM prior to policy's effective date. It's a loophole not to pay! If your pet ever had vomiting, diarrhea, or itching, and it's listed as a symptom in any NEW doctor visit, IT WILL BE DENIED because it is a prior SYMPTOM. EXAMPLE: puppy ate something, took him to the vet because he was vomiting and had diarrhea. Insurance will NEVER cover ANYTHING that he gets that has diarrhea or vomiting.
Insurer: Pets Best
By: elizabeth
Embrace has covered my cats for nearly 15 years
Embrace has been covering my two cats for most of their 15 years. It has been easy to file claims. I receive electronic reimbursements. I have peace of mind that I can continue to afford and pursue quality care for my boys as they age.
Insurer: Embrace
By: Susan Ziobro
Excellent service!!!!!You responded and approved our surgery…
You responded and approved our surgery within hour of our consultation!! Excellent service and you communicate as well perfectly and efficiently!! We have been extremely happy with Trupanion over the past 10 years of our fur babies life .. We recommend to everyone we know that become pet owners to get your pet insurance !!
Insurer: Trupanion
By: Robert
Always Great to work with
Trupanion has made a significant impact on the care I can provide for my sweet girl. Her life-saving surgery was covered, and they were super easy to work with.
Insurer: Trupanion
By: Darcy
Unfortunately I trusted Costco when I…
Unfortunately I trusted Costco when I signed up for this health insurance for my dog. Each time I send a claim, it comes back denied. When I call them they never know why is denied. They want notes from the Vet which is on the invoice and discharge paperwork. They still insist that they need more paperwork. They also charged us more for deductible because I went on my own to look for the a policy from them online and it was half deductible than the one they offered when I got it through Costco. Very awful customer service, everything is denied. They barely answer emails. I cannot believe this company hasn't gone out of business yet.
Insurer: Figo
By: Mercedes Schlaffer
Pet Insurance at its best--Metlife
MetLife has been amazing for taking care of my dog Holly. They truly care about pets and make the entire process of submitting claims so easy. Every time I file a claim, they follow up and keep me informed about the status, which gives me real peace of mind. The best part is how quickly the reimbursement is deposited directly into my bank account. MetLife really makes pet insurance simple and stress-free. They are the best!
Insurer: MetLife
By: Ruthann Monterosa
ER Visit
After several visits to the emergency vet, I can say MetLife insurance processed all my claims with no problems at all. It's good to know that during the stressful times with my pet, I can count on MetLife Pet Insurance!
Insurer: MetLife
By: LaDonne
great customer service and fast…
great customer service and fast processing of claims
Insurer: MetLife
By: customer
Great pet insurance
Excellent service easy to use the website to get the claims in. Never had any issues in the past 2 years. Would highly recommend.
Insurer: MetLife
By: Greg Scibek