Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Claim experience
My claim was processed in a quick manner without much delay at all. Followed up with email to know it was completed.
Insurer: Spot
By: Lori
I love having Fetch
I love having Fetch. I was a little stressed that I had to take my sweet cat to the vet today for the first time since having Fetch… I got the opportunity to be on the phone with Samantha twice (once before going to the vet to double check my coverage and once afterwards to make sure medical records went through) and she is absolutely amazing… She guided me in the right direction and got everything figured out with claims for me.. Was very informative and went above and beyond for customer service even asking how my cat is doing and wishing him good health and making sure that I had all the information before we hung up. They accept all vets, which is really nice because my cat only likes his veterinarian. It’s really cheap month-to-month and covers so much even with just the normal basic plan if anyone is reading this and cares about their pet as much as I do I would 100% go with Fetch!! It saves you so much money should something happen!
Insurer: Fetch
By: megg snider
Donna was great
Donna was great. I could tell she was sincere in trying to explain things and help me out. Hoping to hear about a positive outcome in a few days. Thanks Donna for listen and helping to put my mind at ease about Cooper's situation. Roger
Insurer: Fetch
By: Roger Eich
My Experience With Pumpkin Pet Insurance
My experience with Pumpkin Pet Insurance so far has been great. My dog has heartworms and Pumpkin processed my claim quickly. They have extremely helpful during my dog's treatment.
Insurer: Pumpkin
By: David
A pet insurance you can trust
A pet insurance you can trust. All my pets are insured with MetLife Pet. Great policy, excellent customer service. I do highly recommend this company. I’ve compared MetLife Pet to other insurance companies and they truly are the best. Reimbursements are easy to submit and process.
Insurer: MetLife
By: Ria S
Been with Spot for 5 years and will stay as long as my Pup is with Me
Spot sent a beautiful card after the loss of my pet that truly touched my heart. I have used Spot for over 5 years and will continue to do so for my other dog. Hassle free claims, good explanations on refunds and benefits, quick payment and always supportive staff.
Insurer: Spot
By: Victoria Hanlon
Love Pets Best Insurance
"Our little Peaches (toy poodle) is now 7 years old and she's the light of our lives. So why wouldn't we have health insurance for her like we do for ourselves??? We signed Peaches up for Pet's Best Ins. right away and have found the claim process to be very easy and the reimbursement payment comes quickly to our checking account. When Peaches is sick we don't have to worry about making decisions based on finances. Pets Best allows us peace of mind and frees us up to make good care decisions for our little girl. Thanks Pets Best!" Paula Di - Sebring, FL
Insurer: Pets Best
By: Paula
Easy website to navigate
Easy website to navigate. Thorough explanation of what each plan covers. Gave an option to call if needed.
Insurer: MetLife
By: Erin Wengler