Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I've had great customer service both on…
I've had great customer service both on the phone and via live chat. The associates have been understanding, caring and helpful. The claims have been processed quickly and the explanation of benefits have been clear.
Insurer: Embrace
By: Stacie Budewitz
I called to find out some information…
I called to find out some information regarding one of my cats impending complicated dental surgery. Rep was very pleasant and offered some suggestions.
Insurer: Embrace
By: Eileen
4+ Years with Pets Best—Easy, Reliable, and Worth It
I've had Pets Best insurance for about 4–5 years now, and my experience with them has been consistently positive. Thankfully, I've only needed to use the insurance a few times, but each time the process was smooth, straightforward, and stress-free. Submitting claims was easy, and their team was helpful and responsive whenever I had questions. Most importantly, I received reimbursement in a timely manner every time, which made a big difference during already stressful situations with my dog. It's reassuring to have a company that actually delivers when you need them. Based on my experience, I'd definitely recommend Pets Best to anyone looking for reliable pet insurance.
Claims filed with ease.
All claims from minor to substantial have been filed with ease. Communication on claim status and EOB, are timely and efficient.
Insurer: Pets Best
By: Donald
Healthy Paws is one of the best pet…
Healthy Paws is one of the best pet insurance company you can get! Their claims and payments are fast. They have a real person on their customer service support phone if needed. You cannot go wrong if you choose them!
Insurer: Healthy Paws
By: Pam Sestak
Absolutely amazed with this insurance…
Absolutely amazed with this insurance so far. Easy to submit a claim but the online vet services are a life saver for after hours questions, concerns.
Insurer: Nationwide
By: Nicki Clausen
The customer service was very helpful…
The customer service was very helpful and solved all my questions. Thanks!
Insurer: Spot
By: Aline Dangtran
Kevin did great
Kevin did! He was very knowledgeable and informative. Thank you Kevin!
Insurer: Nationwide
By: Shirley
Terrica was extremely helpful
Terrica was extremely helpful
Insurer: Nationwide
By: Sarah
The person I talk to was very helpful…
The person I talk to was very helpful getting my Dog Aspen insured and taken care of
Insurer: Nationwide
By: Jim b