Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I'm generally annoyed that Nationwide…
I'm generally annoyed that Nationwide allowed my pet insurance to lapse twice. They do not notify you effectively that your coverage is about to be up. I now have to go through the process of re-enrolling, which means they are starting the qualification process all over again. It's just kind of silly. I've been thinking of just cancelling entirely.
Insurer: Nationwide
By: Alison Dixon
Zeus surgery
Great communication and my claim was handled fast very little stress. I love you guys. Thank you so much for being so amazing. ;)
Insurer: MetLife
By: Heather Reeser
The only pet insurance you need to see
My mom had to switch pet insurance companies a few years ago when Nationwide dropped her 10-year old dog. MetLife has been wonderful to work with at reasonable rates. It is the only company I will consider.
Insurer: MetLife
By: Rebekah Valencia
Exceptional -spoken to a few of your…
I have spoken to a few of your representatives and all were outstanding!! Leslie, Jay, Jason to name a few Please acknowledge these people they are a great asset to your company
Insurer: ASPCA
By: MADDIE
I always get reimbursed after taking my…
I always get reimbursed after taking my girls to the vet. Whenever I have any questions, they are there for me. Thank you for all you do!
Insurer: MetLife
By: Mary
Thinks twice after reading my review
When our first dog died my wife found rescue, she made or pain easier, year after we saved life of another little joy. Both covered by PetsBest. I never had issues, paid 90/10, never cancelled Wellness Part, never complained about rising prices or claim processing time. Just loyal happy customer. All changed in one day. Little joy developed teeth issues. Took him to vet - he needed 12 teeth removed, life saving situation. Emergency situation! Pets Best claimed your dog health is our number one priority!?? They simply denied claim saying you have to wait 13 months before anything can be done!!!! Imagine you need live saving surgery and your insurance telling you to wait! Appeal says same - keep your dog in pain for 13 months until we will cover it. You people have no hearts at all!
Insurer: Pets Best
By: Alex
Quick & Painless Claim Setup
Quick & Painless Claim Setup. Fast reimbursement.
Insurer: Embrace
By: D. Gildner
Denial of surgery
I had been paying on time every month for this service and when my vet said my cat did not have a pre existing condition and needed surgery it was denied. How can someone who has never seen my cat deny surgery he needs? So sad!!
Insurer: Prudent Pet
By: luvwooflive.com
Staff have always been very helpful and…
Staff have always been very helpful and informative for me. The coverage has helped my fur babies a lot over the years
Insurer: Trupanion
By: Bernice
Easy to add a new pet
Easy to add a new pet. The customer service representative made it a quick and easy process
Insurer: ASPCA
By: Linda Lockyer